公开(公告)号：US20240086977A1

公开(公告)日：2024-03-14

申请号：US17931719

申请日：2022-09-13

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Randy A. Rendahl ,  PRAPTHI CARIAPPA KAYAPANDA ,  Frank Isaacs ,  Ashley Kristin Silva

IPC: G06Q30/02 ,  G06Q10/08 ,  G06Q30/06

CPC classification number: G06Q30/0279 ,  G06Q10/0837 ,  G06Q30/0633

Abstract: An embodiment for automatically directing online product returns to charitable organizations. The embodiment may automatically receive a wish list from one or more charitable organizations. The embodiment may automatically receive distribution information from a vendor. The embodiment may automatically receive a return request for a product from a customer. The embodiment may automatically determine whether the product included in the received return request is eligible for distribution based on the distribution information from the vendor. The embodiment may automatically identify one or more charitable organizations eligible to receive the product. The embodiment may automatically generate a ranking for each of the identified one or more charitable organizations eligible to receive the product. The embodiment may automatically generate a return shipping label corresponding to a highest ranked charitable organization eligible to receive the product.