公开(公告)号：US20140004838A1

公开(公告)日：2014-01-02

申请号：US13929747

申请日：2013-06-27

Applicant: Infosys Limited

Inventor： Jithesh Sathyan ,  Manesh Sadasivan ,  Darshan Shankavaram

IPC: H04W4/00

CPC classification number: H04W4/50

Abstract: Systems and methods are provided for enabling multi-channel customer assistance for a user of a wireless telecommunication device. The current mobile assistance solutions are more a set of stored datasets which are merely queried on demand. The approach is based on presence of one or more customer assistance engines on a mobile device and a server in communication with the mobile device. Implementation of these engines is disclosed.

Abstract translation: 提供的系统和方法用于为无线电信设备的用户实现多渠道客户援助。 当前的移动辅助解决方案更多的是一组仅存储的数据集，这些数据集只是按需查询。 该方法基于在移动设备和与移动设备通信的服务器上存在一个或多个客户辅助引擎。 披露这些引擎的实施。