公开(公告)号：US20140004838A1

公开(公告)日：2014-01-02

申请号：US13929747

申请日：2013-06-27

Applicant: Infosys Limited

Inventor： Jithesh Sathyan ,  Manesh Sadasivan ,  Darshan Shankavaram

IPC: H04W4/00

CPC classification number: H04W4/50

Abstract: Systems and methods are provided for enabling multi-channel customer assistance for a user of a wireless telecommunication device. The current mobile assistance solutions are more a set of stored datasets which are merely queried on demand. The approach is based on presence of one or more customer assistance engines on a mobile device and a server in communication with the mobile device. Implementation of these engines is disclosed.

Abstract translation: 提供的系统和方法用于为无线电信设备的用户实现多渠道客户援助。 当前的移动辅助解决方案更多的是一组仅存储的数据集，这些数据集只是按需查询。 该方法基于在移动设备和与移动设备通信的服务器上存在一个或多个客户辅助引擎。 披露这些引擎的实施。

公开(公告)号：US20140250017A1

公开(公告)日：2014-09-04

申请号：US14195996

申请日：2014-03-04

Applicant: Infosys Limited

Inventor： Sameer Mohamed Khan ,  Manesh Sadasivan ,  Koshy Kottoorazhikathu Varghese

IPC: G06Q20/38

CPC classification number: G06Q20/3829 ,  G06Q20/02 ,  G07F7/0886

Abstract: A method, non-transitory computer readable medium and transaction management device comprising receiving data encrypted using a public asymmetric key and a symmetric key from a mobile computing device, wherein the public asymmetric key and the symmetric key is shared between the transaction management device and the mobile computing device prior to receiving the data. The received data is decrypted using the received symmetric key and an asymmetric private key, wherein the asymmetric private key is generated by the transaction management device prior to receiving the data. One or more actions are performed on the decrypted data

Abstract translation: 一种方法，非暂时性计算机可读介质和事务管理设备，包括使用公共非对称密钥和对称密钥从移动计算设备接收加密的数据，其中所述公共非对称密钥和所述对称密钥在所述事务管理设备与所述对称密钥之间共享 移动计算设备在接收数据之前。 接收到的数据使用接收到的对称密钥和非对称私钥进行解密，其中非对称私有密钥在接收数据之前由事务管理设备产生。 对解密的数据执行一个或多个动作