公开(公告)号：US20140270135A1

公开(公告)日：2014-09-18

申请号：US13802710

申请日：2013-03-14

Applicant: INTELLISIST, INC.

Inventor： Gilad Odinak ,  David Milstein ,  Tamilselvan Ramasamy

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  G06Q10/06311 ,  G06Q10/109 ,  H04M3/523 ,  H04M2203/401 ,  H04M2203/402

Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent.

Abstract translation: 提供了一种用于促进呼叫中心内的约会的计算机实现的系统和方法。 从用户接收呼叫中心内的代理列表。 每个代理与呼叫队列相关联，并处理到呼叫队列的传入客户呼叫。 确定列表中每个代理的可用性。 其中一个代理被选为最可用的代理。 为用户提供最可用代理的记录，并与最可用的代理自动连接。

公开(公告)号：US09819798B2

公开(公告)日：2017-11-14

申请号：US13802710

申请日：2013-03-14

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak ,  David Milstein ,  Tamilselvan Ramasamy

IPC: H04M3/51 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/523

CPC classification number: H04M3/5175 ,  G06Q10/06311 ,  G06Q10/109 ,  H04M3/523 ,  H04M2203/401 ,  H04M2203/402

Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent.

公开(公告)号：US20210006658A1

公开(公告)日：2021-01-07

申请号：US17023836

申请日：2020-09-17

Applicant: Intellisist Inc.

Inventor： Gilad Odinak ,  David Milstein ,  Tamilselvan Ramasamy

IPC: H04M3/51 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/523

Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agents.

公开(公告)号：US11012565B2

公开(公告)日：2021-05-18

申请号：US17023836

申请日：2020-09-17

Applicant: Intellisist Inc.

Inventor： Gilad Odinak ,  David Milstein ,  Tamilselvan Ramasamy

IPC: H04M3/51 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/523

Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agents.

公开(公告)号：US20180069960A1

公开(公告)日：2018-03-08

申请号：US15811551

申请日：2017-11-13

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak ,  David Milstein ,  Tamilselvan Ramasamy

IPC: H04M3/51 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/523

CPC classification number: H04M3/5175 ,  G06Q10/06311 ,  G06Q10/109 ,  H04M3/523 ,  H04M2203/401 ,  H04M2203/402

Abstract: A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents for scheduling meetings within a call center is received from a user. An availability status is determined for each agent on the list at a common time. A determination that all the agents on the list are unavailable for a meeting with the user at the common time is made. A notice is provided to the user that all the agents on the list are unavailable. The agents are tracked and at a later time, one of the agents is determined to be available. A determination is made that the user is available at the later time and the available agent is transferred to the user.