公开(公告)号：US09667473B2

公开(公告)日：2017-05-30

申请号：US13780272

申请日：2013-02-28

申请人： International Business Machines Corporation

发明人： Nikolaos Anerousis ,  Anuradha Bhamidipaty ,  Shang Q. Guo ,  Suman K. Pathapati ,  Daniela Rosu ,  Mitesh H. Vasa ,  Anubha Verma ,  Frederick Wu ,  Sai Zeng

IPC分类号： G06F15/173 ,  H04L12/24

CPC分类号： H04L41/065 ,  H04L41/0654 ,  H04L41/0686

摘要： One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying.

公开(公告)号：US10708120B2

公开(公告)日：2020-07-07

申请号：US15456784

申请日：2017-03-13

申请人： International Business Machines Corporation

发明人： Nikolaos Anerousis ,  Anuradha Bhamidipaty ,  Shang Q. Guo ,  Suman K. Pathapati ,  Daniela Rosu ,  Mitesh H. Vasa ,  Anubha Verma ,  Frederick Wu ,  Sai Zeng

IPC分类号： G06F15/173 ,  H04L12/24

摘要： One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying.