公开(公告)号：US11501237B2

公开(公告)日：2022-11-15

申请号：US16984581

申请日：2020-08-04

申请人： International Business Machines Corporation

发明人： Pranshu Tiwari ,  Harish Bharti ,  Pradeep Dash ,  Santosh Patil ,  Swarnalata Patel ,  Saurabh Trehan

IPC分类号： G06Q10/00 ,  G06Q10/06 ,  G06F16/28 ,  G06N5/02 ,  G06Q30/00 ,  G06Q10/10

摘要： A method, system, and computer program product for predicting optimal service characteristics to execute predicted IT tickets. The method may include identifying deployment characteristics for an operational system based on an architecture of the operational system. The method may also include receiving implementation data in response to past incident tickets based on the deployment characteristics. The method may also include identifying relationships within the implementation data. The method may also include predicting a volume of new tickets based on the implementation data and the relationships between the implementation data. The method may also include predicting a resolution time for high severity tickets in the volume of new tickets. The method may also include determining preferred service characteristics based on the volume of the new tickets and the resolution time for the high severity tickets. The method may also include transmitting a recommendation comprising the preferred service characteristics.