公开(公告)号：US09020877B2

公开(公告)日：2015-04-28

申请号：US13662680

申请日：2012-10-29

申请人： IpVenture, Inc.

发明人： Saumitra Das ,  Stepan Sokolov ,  Bill “Yuan-Chi” Chiu

IPC分类号： G06F17/00 ,  G06N5/02 ,  G06N5/00 ,  G06F11/36 ,  H04L12/24

CPC分类号： G06N5/046 ,  G06F11/3604 ,  G06F11/3612 ,  G06N5/00 ,  G06N5/043 ,  H04L41/0213 ,  H04L41/046 ,  H04L41/0631 ,  H04L41/16 ,  H04L41/22 ,  H04L43/0817

摘要： A management system for a computer system is disclosed. The computer system operates or includes various products (e.g., software products) that can be managed in a management system or collectively by a group of management systems. Typically, the management system operates on a computer separate from the computer system being managed. The management system can make use of a knowledge base of causing symptoms for previously observed problems at other sites or computer systems. In other words, the knowledge base can built from and shared by different users across different products to leverage knowledge that is otherwise disparate. The knowledge base typically grows over time. The management system can use its ability to request information from the computer system being managed together with the knowledge base to infer a problem root cause in the computer system being managed. The computer system being managed can also request the management system to process its knowledge base for possible problem cause analysis. The management system can also continually identify persisting problem causing symptoms.

摘要翻译： 公开了一种用于计算机系统的管理系统。 计算机系统运行或包括可以在管理系统中管理的各种产品（例如，软件产品）或由一组管理系统集体管理。 通常，管理系统在与被管理的计算机系统分离的计算机上操作。 管理系统可以利用在其他站点或计算机系统上引起以前观察到的问题的症状的知识库。 换句话说，知识库可以由不同用户跨越不同产品构建和共享，以利用其他不同的知识。 知识库通常随着时间的推移而增长。 管理系统可以利用其从与知识库一起管理的计算机系统请求信息的能力来推断正在管理的计算机系统中的问题根本原因。 被管理的计算机系统还可以请求管理系统处理其可能的问题原因分析的知识库。 管理系统也可以不断识别持续存在的问题引起的症状。

公开(公告)号：US20150278698A1

公开(公告)日：2015-10-01

申请号：US14697490

申请日：2015-04-27

申请人： IpVenture, Inc.

发明人： Saumitra Das ,  Stepan Sokolov ,  Bill "Yuan-chi" Chiu

IPC分类号： G06N5/04

CPC分类号： G06N5/046 ,  G06F11/3604 ,  G06F11/3612 ,  G06N5/00 ,  G06N5/043 ,  H04L41/0213 ,  H04L41/046 ,  H04L41/0631 ,  H04L41/16 ,  H04L41/22 ,  H04L43/0817

摘要： A management system for a computer system is disclosed. The computer system operates or includes various products (e.g., software products) that can be managed in a management system or collectively by a group of management systems. Typically, the management system operates on a computer separate from the computer system being managed. The management system can make use of a knowledge base of causing symptoms for previously observed problems at other sites or computer systems. In other words, the knowledge base can built from and shared by different users across different products to leverage knowledge that is otherwise disparate. The knowledge base typically grows over time. The management system can use its ability to request information from the computer system being managed together with the knowledge base to infer a problem root cause in the computer system being managed. The computer system being managed can also request the management system to process its knowledge base for possible problem cause analysis. The management system can also continually identify persisting problem causing symptoms.

摘要翻译： 公开了一种用于计算机系统的管理系统。 计算机系统运行或包括可以在管理系统中管理的各种产品（例如，软件产品）或由一组管理系统集体管理。 通常，管理系统在与被管理的计算机系统分离的计算机上操作。 管理系统可以利用在其他站点或计算机系统上引起以前观察到的问题的症状的知识库。 换句话说，知识库可以由不同用户跨越不同产品构建和共享，以利用其他不同的知识。 知识库通常随着时间的推移而增长。 管理系统可以利用其从与知识库一起管理的计算机系统请求信息的能力来推断正在管理的计算机系统中的问题根本原因。 被管理的计算机系统还可以请求管理系统处理其可能的问题原因分析的知识库。 管理系统也可以不断识别持续存在的问题引起的症状。