Apparatus, system, and method for displaying health spatially and temporally
    1.
    发明授权
    Apparatus, system, and method for displaying health spatially and temporally 有权
    用于在空间和时间上显示健康的装置,系统和方法

    公开(公告)号:US08543923B2

    公开(公告)日:2013-09-24

    申请号:US11839445

    申请日:2007-08-15

    IPC分类号: G06F15/177 G06F3/048

    CPC分类号: G06F3/0481

    摘要: An apparatus, system, and method are disclosed for displaying health spatially and temporally. A status module records a health status for each of a plurality of components at a plurality of temporal instances, wherein the health status instances are recorded in a history file. An interconnection module records interconnection relationships for the plurality of clusters in a resource file. A display module displays a system graphical representation comprising a graphical representation for each of the components, each interconnection relationship for the components, a health status for each component, and a transitional health for each component. The system graphical representation is for a specified temporal instance. The transitional health portrays a change in health status over a plurality of temporal instances.

    摘要翻译: 公开了用于在空间和时间上显示健康的装置,系统和方法。 状态模块在多个时间实例中记录多个组件中的每一个的健康状态,其中健康状态实例被记录在历史文件中。 互连模块记录资源文件中的多个集群的互连关系。 显示模块显示包括用于每个组件的图形表示,组件的每个互连关系,每个组件的健康状态以及每个组件的过渡健康的系统图形表示。 系统图形表示用于指定的时间实例。 过渡健康描绘了多个时间实例中健康状况的变化。

    APPARATUS, SYSTEM, AND METHOD FOR DISPLAYING HEALTH SPATIALLY AND TEMPORALLY
    2.
    发明申请
    APPARATUS, SYSTEM, AND METHOD FOR DISPLAYING HEALTH SPATIALLY AND TEMPORALLY 有权
    装置,系统和方法,用于显示卫生空间和时间

    公开(公告)号:US20090049396A1

    公开(公告)日:2009-02-19

    申请号:US11839445

    申请日:2007-08-15

    IPC分类号: G06F3/048

    CPC分类号: G06F3/0481

    摘要: An apparatus, system, and method are disclosed for displaying health spatially and temporally. A status module records a health status for each of a plurality of components at a plurality of temporal instances, wherein the health status instances are recorded in a history file. An interconnection module records interconnection relationships for the plurality of clusters in a resource file. A display module displays a system graphical representation comprising a graphical representation for each of the components, each interconnection relationship for the components, a health status for each component, and a transitional health for each component. The system graphical representation is for a specified temporal instance. The transitional health portrays a change in health status over a plurality of temporal instances.

    摘要翻译: 公开了用于在空间和时间上显示健康的装置,系统和方法。 状态模块在多个时间实例中记录多个组件中的每一个的健康状态,其中健康状态实例被记录在历史文件中。 互连模块记录资源文件中的多个集群的互连关系。 显示模块显示包括用于每个组件的图形表示,组件的每个互连关系,每个组件的健康状态以及每个组件的过渡健康的系统图形表示。 系统图形表示用于指定的时间实例。 过渡健康描绘了多个时间实例中健康状况的变化。

    APPARATUS, SYSTEM, AND METHOD FOR AUTOMATED CONTEXT-SENSITIVE MESSAGE ORGANIZATION
    3.
    发明申请
    APPARATUS, SYSTEM, AND METHOD FOR AUTOMATED CONTEXT-SENSITIVE MESSAGE ORGANIZATION 审中-公开
    装置,系统和自动上下文敏感信息组织方法

    公开(公告)号:US20080313208A1

    公开(公告)日:2008-12-18

    申请号:US11763344

    申请日:2007-06-14

    IPC分类号: G06F17/30

    CPC分类号: G06F8/73 G06F9/454

    摘要: A method and system are disclosed for automated context-sensitive message organization. The method in the disclosed embodiments substantially includes determining a logical correlation between a message identifier and a message file. The method may also include scanning a source code file to identify a reference to the message identifier and the associated context of the reference. In a further embodiment, the method includes analyzing source code file and message file based on a context of the identified reference in accordance with a predetermined analysis rule. Additionally, the method may include generating an output based on a result of the analysis.

    摘要翻译: 公开了用于自动上下文相关消息组织的方法和系统。 所公开的实施例中的方法基本上包括确定消息标识符和消息文件之间的逻辑关联。 该方法还可以包括扫描源代码文件以识别对该引用的消息标识符和相关联的上下文的引用。 在另一实施例中,该方法包括根据预定的分析规则,基于所识别的参考的上下文来分析源代码文件和消息文件。 另外,该方法可以包括基于分析的结果生成输出。

    System and method for log retrieval priority
    4.
    发明授权
    System and method for log retrieval priority 有权
    用于日志检索优先级的系统和方法

    公开(公告)号:US07542985B1

    公开(公告)日:2009-06-02

    申请号:US12137895

    申请日:2008-06-12

    IPC分类号: G06F7/00

    摘要: A method of establishing a prioritization for transmission of log files from a remote computer to a central repository involves receiving a first log file package at the central repository from the remote computer, the first log file package having been generated in response to a predetermined event at the remote computer, tracking which logs of the first log file package are utilized at the central repository, updating priority of the logs, designating additional log files that were not part of the first log file package that are to be included in a second log file package, sending a list of the log priorities and the designated log files from the central repository to the remote computer, and receiving the second log file package at the central repository from the remote computer.

    摘要翻译: 建立用于从远程计算机向中央存储库传输日志文件的优先级的方法包括从远程计算机在中央存储库处接收第一日志文件包,所述第一日志文件包是响应于预定事件而产生的 远程计算机,跟踪第一个日志文件包的哪些日志在中央存储库中使用,更新日志的优先级,指定不包含在第二个日志文件中的第一个日志文件包的一部分的其他日志文件 包,将日志优先级列表和指定的日志文件从中央存储库发送到远程计算机,以及从远程计算机在中央存储库接收第二个日志文件包。

    Error reporting and technical support customization for computing devices
    5.
    发明授权
    Error reporting and technical support customization for computing devices 失效
    错误报告和计算设备的技术支持定制

    公开(公告)号:US08527378B2

    公开(公告)日:2013-09-03

    申请号:US13456008

    申请日:2012-04-25

    IPC分类号: G07F19/00 G06Q30/00

    CPC分类号: G06Q30/06 G06Q30/04

    摘要: A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem.

    摘要翻译: 本文公开了一种用于为计算设备提供技术支持的方法。 在一个实施例中,这种方法包括检测与计算设备相关联的问题。 该方法然后确定分配给计算设备的支持级别。 一组问题与支持级别相关联。 如果问题属于与支持级别相关的一组问题,则该方法会自动向支持提供者发送一条消息,以便支持提供者可以解决问题。

    METHOD AND SYSTEM OF INTERFACE COMMENT MAPPING
    6.
    发明申请
    METHOD AND SYSTEM OF INTERFACE COMMENT MAPPING 审中-公开
    接口评估方法与系统映射

    公开(公告)号:US20090187818A1

    公开(公告)日:2009-07-23

    申请号:US12017648

    申请日:2008-01-22

    IPC分类号: G06F17/00

    CPC分类号: G06F16/958

    摘要: Tracking web page comments on a computer includes storing comments on the web page and rendering the stored comments on a next draft site web page, in accordance with comment tracking policies. The comment tracking is accomplished by storing comments on the web page, upon receiving a uniform resource locator to a draft site, then loading the draft web site into an inline frame object on an application web site and loading content of the draft web site into a portion of the application web site. After loading the content, comments are drawn on a z-layer on top of a page of the drawn draft web site, by the application web site, using a scripting language; implemented by the application web site, in accordance with stored comment tracking policies. The scripting language comments and their memory locations are transmitted back to the network server.

    摘要翻译: 在计算机上跟踪网页评论包括在网页上存储评论,并根据评论跟踪政策将存储的评论呈现在下一个草稿站点网页上。 通过在网页上收到一个统一的资源定位器到草稿站点,然后将该网站草案加载到应用程序网站上的内联框架对象中,并将该网站草案的内容加载到 部分应用程序网站。 加载内容后,应用程序网站使用脚本语言,在绘制的草稿网站的页面顶部的z层上绘制注释; 由应用程序网站实施,按照存储的注释跟踪策略。 脚本语言注释及其内存位置被传送回网络服务器。

    APPARATUS, SYSTEM, AND METHOD FOR REMOTE MULTI-USER KVM SWITCHING
    7.
    发明申请
    APPARATUS, SYSTEM, AND METHOD FOR REMOTE MULTI-USER KVM SWITCHING 审中-公开
    用于远程多用户KVM切换的设备,系统和方法

    公开(公告)号:US20080155124A1

    公开(公告)日:2008-06-26

    申请号:US11613887

    申请日:2006-12-20

    IPC分类号: G06F15/16

    CPC分类号: G06F3/023 H04L67/10

    摘要: An apparatus, system, and method are disclosed for remote multi-user KVM switching. The apparatus for remote multi-user KVM switching is provided with a plurality of modules configured to functionally execute the necessary steps of communicating a user-interface signal with a user-interactive device, converting between the user-interface signal and a network signal comprising user-interface information, and communicating the network signal with a remote device. These modules in the described embodiments include a KVM module, a conversion module, and a network module. Beneficially, such an apparatus, system, and method may allow multiple remote users to interact with multiple servers, workstations, peripheral devices, and the like. The remote users may be able to communicate with such devices using KVM information communicated across a network without requiring additional software applications or high-speed network capabilities.

    摘要翻译: 公开了用于远程多用户KVM切换的装置,系统和方法。 用于远程多用户KVM切换的装置设置有多个模块,其被配置为功能地执行与用户交互设备通信用户界面信号的必要步骤,在用户界面信号和包括用户的网络信号之间进行转换 接口信息,并与远程设备通信网络信号。 所述实施例中的这些模块包括KVM模块,转换模块和网络模块。 有利地,这样的装置,系统和方法可以允许多个远程用户与多个服务器,工作站,外围设备等进行交互。 远程用户可能能够使用通过网络传送的KVM信息与这些设备进行通信,而不需要额外的软件应用程序或高速网络功能。

    Error reporting and technical support customization for computing devices
    8.
    发明授权
    Error reporting and technical support customization for computing devices 失效
    错误报告和计算设备的技术支持定制

    公开(公告)号:US08639598B2

    公开(公告)日:2014-01-28

    申请号:US12905137

    申请日:2010-10-15

    IPC分类号: G07F19/00 G06Q30/00

    CPC分类号: G06Q30/06 G06Q30/04

    摘要: A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem. A corresponding system and computer program product are also described herein.

    摘要翻译: 本文公开了一种用于为计算设备提供技术支持的方法。 在一个实施例中,这种方法包括检测与计算设备相关联的问题。 该方法然后确定分配给计算设备的支持级别。 一组问题与支持级别相关联。 如果问题属于与支持级别相关的一组问题,则该方法会自动向支持提供者发送一条消息,以便支持提供者可以解决问题。 本文还描述了相应的系统和计算机程序产品。

    ERROR REPORTING AND TECHNICAL SUPPORT CUSTOMIZATION FOR COMPUTING DEVICES
    9.
    发明申请
    ERROR REPORTING AND TECHNICAL SUPPORT CUSTOMIZATION FOR COMPUTING DEVICES 失效
    计算设备的错误报告和技术支持自定义

    公开(公告)号:US20120209618A1

    公开(公告)日:2012-08-16

    申请号:US13456008

    申请日:2012-04-25

    IPC分类号: G06Q50/00

    CPC分类号: G06Q30/06 G06Q30/04

    摘要: A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem.

    摘要翻译: 本文公开了一种用于为计算设备提供技术支持的方法。 在一个实施例中,这种方法包括检测与计算设备相关联的问题。 该方法然后确定分配给计算设备的支持级别。 一组问题与支持级别相关联。 如果问题属于与支持级别相关的一组问题,则该方法会自动向支持提供者发送一条消息,以便支持提供者可以解决问题。

    ERROR REPORTING AND TECHNICAL SUPPORT CUSTOMIZATION FOR COMPUTING DEVICES
    10.
    发明申请
    ERROR REPORTING AND TECHNICAL SUPPORT CUSTOMIZATION FOR COMPUTING DEVICES 失效
    计算设备的错误报告和技术支持自定义

    公开(公告)号:US20120095888A1

    公开(公告)日:2012-04-19

    申请号:US12905137

    申请日:2010-10-15

    IPC分类号: G06Q30/00 G06F15/16

    CPC分类号: G06Q30/06 G06Q30/04

    摘要: A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem. A corresponding system and computer program product are also described herein.

    摘要翻译: 本文公开了一种用于为计算设备提供技术支持的方法。 在一个实施例中,这种方法包括检测与计算设备相关联的问题。 该方法然后确定分配给计算设备的支持级别。 一组问题与支持级别相关联。 如果问题属于与支持级别相关的一组问题,则该方法会自动向支持提供者发送一条消息,以便支持提供者可以解决问题。 本文还描述了相应的系统和计算机程序产品。