公开(公告)号：US08823536B2

公开(公告)日：2014-09-02

申请号：US12764263

申请日：2010-04-21

申请人： Jon Avner ,  Shane Brady ,  Wing Man Yim ,  Haruya Shida ,  Selim Yazicioglu ,  Andrey Lukyanov ,  Brent Alinger ,  Colin Nash

发明人： Jon Avner ,  Shane Brady ,  Wing Man Yim ,  Haruya Shida ,  Selim Yazicioglu ,  Andrey Lukyanov ,  Brent Alinger ,  Colin Nash

IPC分类号： G08B21/00 ,  G06F15/16

CPC分类号： G06F11/0793 ,  G06F11/0748 ,  H04L41/0654

摘要： Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.

摘要翻译： 基于在复杂分布式应用程序环境中检测到的硬件和/或软件问题的警报被映射到用于自动解决问题的恢复操作。 非映射警报通过循环升级方法升级到指定的个人或团队，包括来自指定个人或团队的确认切换通知。 可以记录为每个警报收集的信息以及通过升级过程的解决方案，以扩展自动化解决方案的知识库。

公开(公告)号：US20110260879A1

公开(公告)日：2011-10-27

申请号：US12764263

申请日：2010-04-21

申请人： Jon Avner ,  Shane Brady ,  Wing Man Yim ,  Haruya Shida ,  Selim Yazicioglu ,  Andrey Lukyanov ,  Brent Alinger ,  Colin Nash

发明人： Jon Avner ,  Shane Brady ,  Wing Man Yim ,  Haruya Shida ,  Selim Yazicioglu ,  Andrey Lukyanov ,  Brent Alinger ,  Colin Nash

IPC分类号： G08B21/00

CPC分类号： G06F11/0793 ,  G06F11/0748 ,  H04L41/0654

摘要： Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.

摘要翻译： 基于在复杂分布式应用程序环境中检测到的硬件和/或软件问题的警报被映射到用于自动解决问题的恢复操作。 非映射警报通过循环升级方法升级到指定的个人或团队，包括来自指定个人或团队的确认切换通知。 可以记录为每个警报收集的信息以及通过升级过程的解决方案，以扩展自动化解决方案的知识库。