公开(公告)号：US20220066704A1

公开(公告)日：2022-03-03

申请号：US17417475

申请日：2019-12-25

Applicant: KYOCERA Document Solutions Inc.

Inventor： Kazuki NISHIKAI ,  Koki NAKAJIMA ,  Takeshi NAKAMURA ,  Satoshi GOSHIMA ,  Yasuo NAKASHIMA ,  Dukil Park ,  Yuichi OBAYASHI

IPC: G06F3/12

Abstract: Provided are a monitoring system, a monitoring method, and a non-transitory computer-readable storage medium storing a monitoring program whereby it is possible to improve the stability of remote management of an image forming device by means of a remote management system. A monitoring system according to one embodiment is characterized by: acquiring information from a remote management system which remotely manages an image forming device; detecting a failure of the remote management system by analyzing the acquired information; and notifying about the failure of the remote management system which has been detected.

公开(公告)号：US20200019350A1

公开(公告)日：2020-01-16

申请号：US16503928

申请日：2019-07-05

Applicant: KYOCERA Document Solutions Inc.

Inventor： Kazuki NISHIKAI ,  Takeshi NAKAMURA ,  Satoshi GOSHIMA ,  Dukil PARK ,  Yuichi OBAYASHI ,  Takumi NAKAMURA ,  Koki NAKAJIMA ,  Yasuo NAKASHIMA

IPC: G06F3/12 ,  H04N1/00

Abstract: A managing device used in an apparatus managing system including a print relational apparatus, terminals of users and a storing device manages the print relational apparatus and the users. The storing device stores user information of each user. The managing device includes a user authorizing part, a notification transmitting part and an information changing part. The user authorizing part authorizes, based on use history of the apparatus of each user, the user whose a nonuse period of the apparatus exceeds a predetermined period, as a registration erasure candidate user. The notification transmitting part transmits a registration erasure proposal notification having a proposal to erase registration of the candidate user to the terminal of a management user. The information changing part erases registration of the candidate user by erasing or changing the user information of the candidate user, according to indication inputted by the management user.