公开(公告)号：US20220215325A1

公开(公告)日：2022-07-07

申请号：US17180085

申请日：2021-02-19

Applicant: Kyndryl, Inc.

Inventor： Omar Odibat ,  Sanjana Sahayaraj ,  Shahrukh Khan ,  Alexandre Francisco Da Silva ,  Nadeem Malik ,  Muhammad Faisal

IPC: G06Q10/06 ,  G06F16/28

Abstract: An embodiment includes determining if a new incident report of a new incident matches any resolved incident reports associated with resolved incidents. The embodiment performs a first classification operation on the new incident report to determine if the new incident report is likely to be similar to any resolved incident reports associated with resolved incidents. The embodiment also performs a second classification operation on the new incident report to generate a ranked list of changes that are likely to be similar to the new incident report. The embodiment outputs the ranked list of changes to an incident manager for evaluation, then receives an input representative of a selected change from among the ranked list of changes responsible for causing the new incident. The embodiment revises the new incident report to include a reference to the selected change.