公开(公告)号：US20050097507A1

公开(公告)日：2005-05-05

申请号：US10697739

申请日：2003-10-30

Applicant: Larry White ,  James Enis

Inventor： Larry White ,  James Enis

IPC: G06F9/44

CPC classification number: G06Q30/02

Abstract: A method for verifying solutions provided by a solution network which includes automatically associating a call from a customer with a solution that is provided to the customer to solve an issue, waiting a predetermined amount of time to verify whether the customer contacts the solution network again and indicates a successful resolution to the issue if no contact is made by the customer within the predetermined amount of time.

Abstract translation: 一种用于验证由解决方案网络提供的解决方案的方法，其包括将来自客户的呼叫与提供给客户的解决方案自动关联以解决问题，等待预定时间量以验证客户是否再次联系解决方案网络， 表示如果在预定时间内没有客户进行联系，则成功解决该问题。

公开(公告)号：US20050097070A1

公开(公告)日：2005-05-05

申请号：US10696807

申请日：2003-10-30

Applicant: James Enis ,  Jason Carden ,  Michael Loranger ,  Eric Sonnenstuhl ,  Larry White

Inventor： James Enis ,  Jason Carden ,  Michael Loranger ,  Eric Sonnenstuhl ,  Larry White

IPC: G06F15/18 ,  G06F17/00 ,  G06N5/00 ,  G06N5/02

CPC classification number: G06N5/003 ,  G06N20/00

Abstract: A method for searching potential solutions within a solution network. The method includes authoring a solution to solve an issue, storing the solution within a decision tree relating to the issue, and searching the solution network based upon the issue. The searching includes accessing the decision tree relating to the issue.

Abstract translation: 一种在解决方案网络中搜索潜在解决方案的方法。 该方法包括创建解决方案以解决问题，将解决方案存储在与问题相关的决策树内，并基于该问题搜索解决方案网络。 搜索包括访问与该问题相关的决策树。

公开(公告)号：US20050114304A1

公开(公告)日：2005-05-26

申请号：US10696942

申请日：2003-10-30

Applicant: Larry White ,  James Enis

Inventor： Larry White ,  James Enis

IPC: G06Q10/00 ,  G06F17/60

CPC classification number: G06Q10/0637 ,  G06Q10/06

Abstract: A method for identifying excursions to general solutions provided by a solution network which includes identifying excursions to a general solution on a system basis, saving the excursions within the solution network on a system basis, and when accessing the solution network, searching the solution network to determine whether an excursion solution exists.

Abstract translation: 一种用于识别由解决方案网络提供的一般解决方案的偏移的方法，其包括在系统的基础上识别到一般解决方案的偏移，在系统的基础上保存解决方案网络内的偏移，并且当访问解决方案网络时， 确定是否存在偏移解决方案。

公开(公告)号：US20050096924A1

公开(公告)日：2005-05-05

申请号：US10697173

申请日：2003-10-30

Applicant: James Enis ,  Larry White

Inventor： James Enis ,  Larry White

IPC: G06F11/25 ,  G06Q30/00 ,  G06F17/60

CPC classification number: G06F11/2257 ,  G06Q30/02

Abstract: A method for creating knowledge in a solution network. The method includes generating knowledge for a solution network based upon an interaction with a user of the solution network and saving the knowledge for the solution network while interacting with the user.

Abstract translation: 一种在解决方案网络中创建知识的方法。 该方法包括基于与解决方案网络的用户的交互来生成针对解决方案网络的知识，并且在与用户交互的同时保存解决方案网络的知识。