SYSTEM AND METHOD FOR MANAGING A CUSTOMER SERVICE SESSION
    1.
    发明申请
    SYSTEM AND METHOD FOR MANAGING A CUSTOMER SERVICE SESSION 有权
    用于管理客户服务会议的系统和方法

    公开(公告)号:US20120190333A1

    公开(公告)日:2012-07-26

    申请号:US13013866

    申请日:2011-01-26

    IPC分类号: H04W4/00 H04W12/06

    摘要: Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.

    摘要翻译: 本发明的实施例涉及向移动通信设备的用户提供服务的方法。 可以接收选择服务。 可以在移动通信设备上确定和显示用于提供所选择的服务的最佳选项。 可以建立包括语音通信信道和数据通信信道的会话并用于提供所选择的服务。

    System and method for managing a customer service session
    2.
    发明授权
    System and method for managing a customer service session 有权
    用于管理客户服务会话的系统和方法

    公开(公告)号:US08693998B2

    公开(公告)日:2014-04-08

    申请号:US13013866

    申请日:2011-01-26

    IPC分类号: H04W4/00

    摘要: Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.

    摘要翻译: 本发明的实施例涉及向移动通信设备的用户提供服务的方法。 可以接收选择服务。 可以在移动通信设备上确定和显示用于提供所选择的服务的最佳选项。 可以建立包括语音通信信道和数据通信信道的会话并用于提供所选择的服务。

    Communication management system for computer network-based telephones
    3.
    发明授权
    Communication management system for computer network-based telephones 有权
    基于计算机网络的电话通信管理系统

    公开(公告)号:US07581001B2

    公开(公告)日:2009-08-25

    申请号:US11100965

    申请日:2005-04-07

    IPC分类号: G06F15/173

    摘要: A system and a method for monitoring a computer network to detect data packets including audio or video data, such packets being part of a communication session, for storing these packets and for reconstructing the communication session upon request. To enable the system to store packets independently of the protocol used to set up the communication session, for example in a Voice Over IP environment, the system includes a link to the gatekeeper of the computer network.

    摘要翻译: 一种用于监视计算机网络以检测包括音频或视频数据的数据分组的系统和方法,所述数据分组是通信会话的一部分,用于存储这些分组,并且用于根据请求重建通信会话。 为了使系统独立于用于建立通信会话的协议来存储分组,例如在IP语音环境中,系统包括指向计算机网络的关守的链接。

    Branch IP recording
    4.
    发明申请
    Branch IP recording 有权
    分支IP录音

    公开(公告)号:US20080170561A1

    公开(公告)日:2008-07-17

    申请号:US11652143

    申请日:2007-01-11

    IPC分类号: H04L12/66

    摘要: Apparatus for recording multi-party Internet Protocol (IP) sessions at a branch, the apparatus comprising: a data capturer, deployed on a device in a local network of the branch, configured to capture at least one data packet of a multi-party IP session involving the branch; and a recorder, deployed on the device, associated with the data capturer, and configured to receive at least one of the captured data packets from the data capturer and to record the received data packets.

    摘要翻译: 一种用于在分支机构记录多方互联网协议(IP)会话的装置,所述装置包括:部署在所述分支的本地网络中的设备上的数据捕获器,被配置为捕获多方IP的至少一个数据分组 涉及分会的会议; 以及与所述数据捕获器相关联的在所述设备上部署的记录器,并且被配置为从所述数据捕获器接收所捕获的数据分组中的至少一个并记录所接收的数据分组。

    Method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network
    5.
    发明授权
    Method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network 有权
    用于通过分组交换网络监测和记录来自电路交换交换机的语音的方法和系统

    公开(公告)号:US08094786B2

    公开(公告)日:2012-01-10

    申请号:US12025489

    申请日:2008-02-04

    IPC分类号: H04M1/24 H04M3/08 H04M3/22

    摘要: Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network. Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.

    摘要翻译: 本发明的一些实施例涉及一种用于通过分组交换网络监测和记录来自电路交换交换机的语音的方法和系统。 电路交换或VoIP记录系统可以通过分组交换网络的中继线和/或扩展分接来记录和/或实时监控电话呼叫。 或者,电路交换或VoIP记录系统可以通过通过特征码拨号或计算机电话集成(CTI)激活电路交换交换机的服务观察特征来通过分组交换网络记录和/或实况监控电话呼叫 )链接命令。

    METHOD AND SYSTEM FOR MONITORING AND RECORDING VOICE FROM CIRCUIT-SWITCHED SWITCHES VIA A PACKET-SWITCHED NETWORK
    6.
    发明申请
    METHOD AND SYSTEM FOR MONITORING AND RECORDING VOICE FROM CIRCUIT-SWITCHED SWITCHES VIA A PACKET-SWITCHED NETWORK 有权
    用于通过分组交换网络从电路切换的开关监测和记录语音的方法和系统

    公开(公告)号:US20080212571A1

    公开(公告)日:2008-09-04

    申请号:US12025489

    申请日:2008-02-04

    IPC分类号: H04L12/66

    摘要: Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a_packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network. Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.

    摘要翻译: 本发明的一些实施例涉及一种用于经由分组交换网络监测和记录来自电路交换交换机的语音的方法和系统。 电路交换或VoIP记录系统可以通过分组交换网络的中继线和/或扩展分接来记录和/或实时监控电话呼叫。 或者,电路交换或VoIP记录系统可以通过通过特征码拨号或计算机电话集成(CTI)激活电路交换交换机的服务观察特征来通过分组交换网络记录和/或实况监控电话呼叫 )链接命令。

    Method and system for monitoring and recording voice from circuit-switched via a packet-switched network
    7.
    发明授权
    Method and system for monitoring and recording voice from circuit-switched via a packet-switched network 有权
    用于通过分组交换网络从电路交换监测和记录语音的方法和系统

    公开(公告)号:US07333445B2

    公开(公告)日:2008-02-19

    申请号:US10450265

    申请日:2001-12-12

    IPC分类号: H04J3/00

    摘要: Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.

    摘要翻译: 本发明的一些实施例涉及一种用于通过分组交换网络监测和记录来自电路交换交换机的语音的方法和系统。 电路交换或VoIP记录系统可以通过分组交换网络的中继线和/或扩展分接来记录和/或实时监控电话呼叫。或者,电路交换或VoIP记录系统可以记录和/或实时监控电话 通过功能代码拨号或计算机电话集成(CTI)链接命令激活电路交换交换机的服务观察功能来对分组交换网络进行呼叫。

    DIGITAL RECORDING OF IP BASED DISTRIBUTED SWITCHING PLATFORM
    9.
    发明申请
    DIGITAL RECORDING OF IP BASED DISTRIBUTED SWITCHING PLATFORM 有权
    基于IP的分布式交换平台的数字记录

    公开(公告)号:US20050123115A1

    公开(公告)日:2005-06-09

    申请号:US10906962

    申请日:2005-03-14

    摘要: A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as “a recording device” for the purposes of clarity only and without any intention of being limiting. The recording device is a participant in the IP multimedia session, although preferably the recording device only receives data for recording and/or otherwise monitoring the session. Therefore, the IP multimedia session is preferably a multi-user session, such as a “conference call” for example, even if data is being provided for recording from only one of the participants in the session.

    摘要翻译: 用于记录和/或以其他方式监控IP多媒体会话的系统和方法。 本发明的特征在于记录和/或监视装置,下文称为“记录装置”,仅为了清楚起见,而不意图限制。 记录装置是IP多媒体会话的参与者,尽管优选地,记录装置仅接收用于记录和/或以其它方式监视会话的数据。 因此,即使提供用于从会话中的一方参与者进行记录的数据,IP多媒体会话也优选为多用户会话,例如“电话会议”。

    Data logging system employing M�N +1! redundancy
    10.
    发明授权
    Data logging system employing M�N +1! redundancy 失效
    采用M [N + 1]冗余的数据记录系统

    公开(公告)号:US5937029A

    公开(公告)日:1999-08-10

    申请号:US691307

    申请日:1996-08-02

    申请人: Ilan Yosef

    发明人: Ilan Yosef

    摘要: A novel logging system employing M�(N+1! redundancy is disclosed having applications in recording both voice and facsimile transactions. The logging system includes M chains of N+1 loggers. Each N+1 chain includes N working loggers and a single spare logger. Within each chain, each working logger is coupled to a switch unit. Each switch unit is coupled between a group of input telephone lines and one working logger. The switch units are coupled to each other in a serial daisy chain fashion. The switch furthest downstream is coupled to a spare logger which is activated in the event one the working loggers fails. The switches include watchdog circuitry to detect the failure of a working logger. Once detected, the telephone lines coupled to the failed logger are rerouted to the spare logger. The system can support any number of working loggers by sectioning the working loggers into separate chains. Each chain includes a group of N working loggers covered by a single spare logger. The working loggers and the spare logger are managed by a controller which is coupled thereto via a local area network (LAN). The switch includes a plurality of 2.times.2 crossover switches which perform the actual switching function in the event a failure is detected in one of the working loggers. Each input telephone line is associated with one 2.times.2 crossover switch.

    摘要翻译: 公开了一种采用M [(N + 1)冗余的新型记录系统,用于记录语音和传真事务,记录系统包括N + 1个记录器的M个链,每个N + 1个链包括N个工作记录器和一个备用 记录器在每个链中,每个工作记录器耦合到开关单元,每个开关单元耦合在一组输入电话线和一个工作记录器之间,开关单元以串行菊花链方式彼此耦合,开关 下游最远的地方连接到备用记录器,在工作记录器发生故障的情况下被激活,这些开关包括用于检测工作记录器故障的看门狗电路。一旦检测到,与故障记录器相连的电话线路被重新路由到备用 记录器系统可以通过将工作记录器分割成单独的链来支持任意数量的工作记录器,每个链包括一组N个工作记录器,由一个备用记录器覆盖,工作 记录器和备用记录器由经由局域网(LAN)耦合到其的控制器管理。 开关包括多个2x2交叉开关,其在工作记录器之一中检测到故障的情况下执行实际切换功能。 每个输入电话线与一个2x2交叉开关相关联。