公开(公告)号：US5680443A

公开(公告)日：1997-10-21

申请号：US555555

申请日：1995-11-08

申请人： Leonard Ralph Kasday ,  Vinay Kundaje ,  Stephen John Lomax ,  William Lawrence Millios ,  David E. Schulz

发明人： Leonard Ralph Kasday ,  Vinay Kundaje ,  Stephen John Lomax ,  William Lawrence Millios ,  David E. Schulz

IPC分类号： G09B21/00 ,  H04M3/42 ,  H04M3/51 ,  H04M11/00 ,  H04M1/64

CPC分类号： H04M3/51 ,  H04M3/42391

摘要： A telephone call is received at a relay center for routing to a forward party. A platform at the relay center can detect a call processing event in the relay center during processing of the telephone call. The relay center platform generates a context-dependent message based on the call processing event for review by the communications assistant. The communications assistant reviews and sends the message to a relay party using a message button. The relay center platform can automatically transmit messages to the caller, the forward party, a third party, and the communications assistant based on detected call processing events. The message button condenses responses to commonly occurring processing events discerned during call routing. The platform can automatically enter data determined from call processing into blanks in stored message templates. Such stored message templates can be activated and executed in response to detected call processing events.

摘要翻译： 在中继站接收电话呼叫，以路由到远程方。 在处理电话呼叫期间，中继中心的平台可以检测中继中心的呼叫处理事件。 中继中心平台基于呼叫处理事件生成与上下文相关的消息，供通信助理审查。 通信助理使用消息按钮查看并发送到中继方的消息。 中继中心平台可以根据检测到的呼叫处理事件，自动向主叫方，前方，第三方，通信助手发送消息。 消息按钮会缩小在呼叫路由期间识别出的常见处理事件的响应。 该平台可以自动将从呼叫处理确定的数据输入存储的消息模板中的空白。 可以响应于检测到的呼叫处理事件来激活和执行这样的存储消息模板。