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    Non-invasive networked-based customer support
    3.
    发明授权
    Non-invasive networked-based customer support 失效
    非侵入式的基于网络的客户支持

    公开(公告)号：US06298457B1

    公开(公告)日：2001-10-02

    申请号：US08953110

    申请日：1997-10-17

    申请人： John N. Rachlin ,  Rama Kalyani Tirumala Akkiraju

    发明人： John N. Rachlin ,  Rama Kalyani Tirumala Akkiraju

    IPC分类号： H02H305

    CPC分类号： G06F11/0748 ,  G06F11/2294

    摘要： Customer-service tasks are performed in a noninvasive manner by relying on automatic methods for (a) capturing the state of the operating domain and (b) automatically communicating this state as well as a description of the circumstances that lead to activation of the process to a remote service machine via an electronic network. Network-based customer-service for software support includes an automatic mechanism which initiates the product support process. This automatic mechanism may optionally be augmented by a manual mechanism for initiating the support process. The process captures the operating environment in sufficient detail so as to enable its re-creation in part or in whole on a separate machine. Archived data is transmitted to an off-site storage device, and when this data is received, notification is transmitted to customer-support personnel. The operating environment is re-created, and the customer-support person investigates the problem by executing the software product in the re-created environment.

    摘要翻译： 客户服务任务通过依靠自动方法（a）捕获运行域的状态和（b）自动传达此状态以及导致激活过程的情况的描述，以非侵入式的方式执行 通过电子网络的远程服务机器。 基于网络的客户服务软件支持包括启动产品支持流程的自动机制。 该自动机构可以可选地通过用于启动支持过程的手动机构来增强。 该过程充分详细地捕获操作环境，以使其在单独的机器上部分或全部重新创建。 归档数据被传送到场外存储设备，当接收到该数据时，通知被发送给客户支持人员。 重新创建操作环境，客户支持人员通过在重新创建的环境中执行软件产品来调查问题。

    Optimization prediction for industrial processes
    4.
    发明授权
    Optimization prediction for industrial processes 失效
    工业过程的优化预测

    公开(公告)号：US06490572B2

    公开(公告)日：2002-12-03

    申请号：US09080320

    申请日：1998-05-15

    申请人： Rama Kalyani Tirumala Akkiraju ,  Brenda Lynn Dietrich ,  Pinar Keskinocak ,  Seshashayee Sankarshana Murthy ,  John Nathan Rachlin ,  Frederick Yung-Fung Wu

    发明人： Rama Kalyani Tirumala Akkiraju ,  Brenda Lynn Dietrich ,  Pinar Keskinocak ,  Seshashayee Sankarshana Murthy ,  John Nathan Rachlin ,  Frederick Yung-Fung Wu

    IPC分类号： G06F1518

    CPC分类号： G06Q10/04

    摘要： Prediction methods that anticipate the outcome of a detailed optimization step are used in lieu of or in conjunction with actual optimization to improve response time and reduce required computational resources for optimization problems having a hierarchical structure. Decomposition of the optimization problem into sub-problems and sub-sub-problems is, itself, an optimization process which is iteratively performed while preferably guided by prediction of the quality of solutions to the problems into which the “master” optimization problem may be decomposed. Prediction also reduces the requirements for computational resources and allows more decompositions to be examined within the available time in order to arrive at a more nearly optimal decomposition as well as a more nearly optimal solution. Prediction is selectively used when it is determined that such a benefit is probable.

    摘要翻译： 使用预测详细优化步骤的结果的预测方法代替或结合实际优化来改进响应时间并减少具有分层结构的优化问题所需的计算资源。 将优化问题分解为子问题和子子问题本身就是迭代执行的优化过程，同时优选地通过预测“主”优化问题可能被分解的问题的解决方案的质量来指导 。 预测还减少了对计算资源的要求，并允许在可用时间内对更多的分解进行检查，以获得更接近最优的分解以及更接近最优解。 当确定这样的益处是可能的时候，选择性地使用预测。

    Method and system for assessing and refining the quality of web services definitions
    5.
    发明授权
    Method and system for assessing and refining the quality of web services definitions 失效
    评估和提高Web服务定义质量的方法和系统

    公开(公告)号：US07783659B2

    公开(公告)日：2010-08-24

    申请号：US11672421

    申请日：2007-02-07

    申请人： Rama Kalyani Tirumala Akkiraju ,  Anca Andreea Ivan ,  Richard Thomas Goodwin ,  HuaFang Tan

    发明人： Rama Kalyani Tirumala Akkiraju ,  Anca Andreea Ivan ,  Richard Thomas Goodwin ,  HuaFang Tan

    IPC分类号： G06F7/00

    CPC分类号： H04L67/02

    摘要： A system and method of assessing and refining quality of Web services (WSDL) definitions for enabling automatic discovery and matching thereof, which includes normalizing definition elements and identifying at least one element as being at least one of cryptic, ambiguous, and unclear to provide a normalization output, assessing a quality of the at least one definition element based on the normalization output, classifying the identified at least one definition element into at least one predetermined category, and providing a quality assessment output, and automatically generating a recommendation for changing at least one definition element based on at least one of the normalization output and the quality assessment output, thereby enabling automatic discovery and matching thereof.

    摘要翻译： 一种用于评估和提炼Web服务质量（WSDL）定义以实现自动发现和匹配的系统和方法，其包括归一化定义元素并将至少一个元素识别为至少一个元素至少是隐含的，含糊的和不清楚的，以提供 归一化输出，基于归一化输出来评估至少一个定义元素的质量，将所识别的至少一个定义元素分类为至少一个预定类别，以及提供质量评估输出，以及自动生成至少改变的建议 基于归一化输出和质量评估输出中的至少一个的一个定义元素，从而实现其自动发现和匹配。

    METHOD AND SYSTEM FOR ASSESSING AND REFINING THE QUALITY OF WEB SERVICES DEFINITIONS
    6.
    发明申请
    METHOD AND SYSTEM FOR ASSESSING AND REFINING THE QUALITY OF WEB SERVICES DEFINITIONS 失效
    评估和精炼WEB服务定义质量的方法和系统

    公开(公告)号：US20080189278A1

    公开(公告)日：2008-08-07

    申请号：US11672421

    申请日：2007-02-07

    申请人： Rama Kalyani Tirumala Akkiraju ,  Anca Andreea Ivan ,  Richard Thomas Goodwin ,  HuaFang Tan

    发明人： Rama Kalyani Tirumala Akkiraju ,  Anca Andreea Ivan ,  Richard Thomas Goodwin ,  HuaFang Tan

    IPC分类号： G06F17/00

    CPC分类号： H04L67/02

    摘要： A system and method of assessing and refining quality of Web services (WSDL) definitions for enabling automatic discovery and matching thereof, which includes normalizing definition elements and identifying at least one element as being at least one of cryptic, ambiguous, and unclear to provide a normalization output, assessing a quality of the at least one definition element based on the normalization output, classifying the identified at least one definition element into at least one predetermined category, and providing a quality assessment output, and automatically generating a recommendation for changing at least one definition element based on at least one of the normalization output and the quality assessment output, thereby enabling automatic discovery and matching thereof.

    摘要翻译： 一种用于评估和提炼Web服务质量（WSDL）定义以实现自动发现和匹配的系统和方法，其包括归一化定义元素并将至少一个元素识别为至少一个元素至少是隐含的，含糊的和不清楚的，以提供 归一化输出，基于归一化输出来评估至少一个定义元素的质量，将所识别的至少一个定义元素分类为至少一个预定类别，以及提供质量评估输出，以及自动生成至少改变的建议 基于归一化输出和质量评估输出中的至少一个的一个定义元素，从而实现其自动发现和匹配。