公开(公告)号：US06504914B1

公开(公告)日：2003-01-07

申请号：US09446161

申请日：1999-12-16

申请人： Lutz Brademann ,  Christel Mueller ,  Thomas Mundin ,  Thomas Ziem ,  Romeo Peter Wetzel ,  Hardy Parus

发明人： Lutz Brademann ,  Christel Mueller ,  Thomas Mundin ,  Thomas Ziem ,  Romeo Peter Wetzel ,  Hardy Parus

IPC分类号： H04M164

CPC分类号： H04M3/493 ,  H04M3/42323

摘要： A method provides customer with simple and flexible dialog control and faster access to the desired information. In response to a customer call, a control program for dialog control created with the aid of a graphical editor as a flow chart is started, once access authorization is checked. All of the computer-supported telephony (CTI) information input modules and information output modules provided within the framework of the dialog control service in question, which are subject to continuous monitoring, are simultaneously made available in parallel to the customer via a control module for controlling the resources. The customer can actively intervene in the dialog already during the welcome via the information input modules allocated to him. The dialog commences again at the place designated by the customer. The method is suitable for at least information, news and connection services which are based on very significant parallelism and which are configured for mass telephony.

摘要翻译： 一种方法为客户提供简单灵活的对话控制和更快地访问所需的信息。 响应于客户呼叫，一旦访问授权被检查，开始利用图形编辑器作为流程图创建的用于对话控制的控制程序。 在受到持续监控的对话控制服务的框架内提供的所有计算机支持的电话（CTI）信息输入模块和信息输出模块通过控制模块同时提供给客户 控制资源。 客户可以通过分配给他的信息输入模块积极介入欢迎期间的对话。 对话框再次在客户指定的地方开始。 该方法至少适用于基于非常重要的并行性并被配置为大规模电话的信息，新闻和连接服务。

公开(公告)号：US06868384B2

公开(公告)日：2005-03-15

申请号：US09789107

申请日：2001-02-20

申请人： Hardy Parus ,  Romeo Peter Wetzel

发明人： Hardy Parus ,  Romeo Peter Wetzel

IPC分类号： H04M3/487 ,  G10L15/00

CPC分类号： H04M3/4878 ,  G06Q30/0241 ,  G06Q30/0272

摘要： The method provides importing advertising information into a telephone connection and providing an advertising dialogue system configured to assist in importing the advertising information into the telephone connection and to manage the advertising information and an advertising action which are looped into the telephone connection. The method further provides assigning at least one action indicator and a start action instruction to the advertising information. The at least one action indicator is configured to indicate the advertising action possible with the advertising information. The start action instruction is configured to start the advertising action, the start action instruction being triggerable by a user and activating the advertising action associated with the advertising information managed by the advertising dialogue system. The advertising dialogue system provides any service associated with the advertising action as automatically available to the user.

摘要翻译： 该方法向电话连接提供导入广告信息，并且提供广告对话系统，该广告对话系统被配置为协助将广告信息导入到电话连接中，并且管理广告信息和循环到电话连接中的广告动作。 该方法还提供向广告信息分配至少一个动作指示符和开始动作指令。 所述至少一个动作指示符被配置为指示所述广告信息可能的广告动作。 开始动作指令被配置为开始广告动作，开始动作指令由用户触发，并激活与由广告对话系统管理的广告信息相关联的广告动作。 广告对话系统提供与用户自动可用的与广告动作相关联的任何服务。