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    Method for the voice-operated identification of the user of a telecommunications line in a telecommunications network in the course of a dialog with a voice-operated dialog system
    2.
    发明授权
    Method for the voice-operated identification of the user of a telecommunications line in a telecommunications network in the course of a dialog with a voice-operated dialog system 有权
    在与语音操作的对话系统对话的过程中电信网络中的电信线路的用户的话音识别方法

    公开(公告)号：US07246061B2

    公开(公告)日：2007-07-17

    申请号：US10181153

    申请日：2000-12-15

    申请人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Thomas Ziem

    发明人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Thomas Ziem

    IPC分类号： G10L21/00 ,  H04M1/65

    CPC分类号： G10L17/04 ,  G10L17/24 ,  H04M3/42059 ,  H04M2201/41

    摘要： A method for the voice-operated identification of the user of a telecommunications line in a telecommunications network is provided in the course of a dialog with a voice-operated dialog system. Utterances spoken by a caller from a group of callers limited to one telecommunications line are used during a human-to-human and/or human-to-machine dialog to apply a reference pattern for the caller. For each reference pattern, a user identifier is stored which is activated once the caller is identified, and, together with the CLI and/or ANI identifier of the telecommunications line, are made available to a server having a voice-controlled dialog system. On the basis of the CLI, including the user identifier, data previously stored for this user are ascertained by the system and made available for the dialog interface with the customer.

    摘要翻译： 在与语音操作的对话系统对话的过程中提供用于在电信网络中的电信线路的用户的语音操作识别的方法。 来自限于一条电信线路的呼叫者的呼叫者所说的话语在人与人和/或人对机对话中被使用以对呼叫者应用参考模式。 对于每个参考模式，存储一个用户标识符，一旦识别出呼叫者，该用户识别符被激活，并且与电话线的CLI和/或ANI标识符一起使得具有语音控制对话系统的服务器可用。 在CLI的基础上，包括用户标识符，系统确定了先前为此用户存储的数据，并为客户提供对话界面。

    Method for dialog control of voice-operated information and call information services incorporating computer-supported telephony
    3.
    发明授权
    Method for dialog control of voice-operated information and call information services incorporating computer-supported telephony 有权
    用于对话控制的语音操作信息和包含计算机支持电话的呼叫信息服务的方法

    公开(公告)号：US06504914B1

    公开(公告)日：2003-01-07

    申请号：US09446161

    申请日：1999-12-16

    申请人： Lutz Brademann ,  Christel Mueller ,  Thomas Mundin ,  Thomas Ziem ,  Romeo Peter Wetzel ,  Hardy Parus

    发明人： Lutz Brademann ,  Christel Mueller ,  Thomas Mundin ,  Thomas Ziem ,  Romeo Peter Wetzel ,  Hardy Parus

    IPC分类号： H04M164

    CPC分类号： H04M3/493 ,  H04M3/42323

    摘要： A method provides customer with simple and flexible dialog control and faster access to the desired information. In response to a customer call, a control program for dialog control created with the aid of a graphical editor as a flow chart is started, once access authorization is checked. All of the computer-supported telephony (CTI) information input modules and information output modules provided within the framework of the dialog control service in question, which are subject to continuous monitoring, are simultaneously made available in parallel to the customer via a control module for controlling the resources. The customer can actively intervene in the dialog already during the welcome via the information input modules allocated to him. The dialog commences again at the place designated by the customer. The method is suitable for at least information, news and connection services which are based on very significant parallelism and which are configured for mass telephony.

    摘要翻译： 一种方法为客户提供简单灵活的对话控制和更快地访问所需的信息。 响应于客户呼叫，一旦访问授权被检查，开始利用图形编辑器作为流程图创建的用于对话控制的控制程序。 在受到持续监控的对话控制服务的框架内提供的所有计算机支持的电话（CTI）信息输入模块和信息输出模块通过控制模块同时提供给客户 控制资源。 客户可以通过分配给他的信息输入模块积极介入欢迎期间的对话。 对话框再次在客户指定的地方开始。 该方法至少适用于基于非常重要的并行性并被配置为大规模电话的信息，新闻和连接服务。