SYSTEMS AND METHODS FOR PREDICTING PROBABILITIES OF PROBLEMS AT SERVICE PROVIDERS, BASED ON CHANGES IMPLEMENTED AT THE SERVICE PROVIDERS

    公开(公告)号:US20190108465A1

    公开(公告)日:2019-04-11

    申请号:US16154223

    申请日:2018-10-08

    IPC分类号: G06Q10/06 G06F17/27 G06F17/16

    摘要: Systems and methods are provided for predicting a probability of a problem in a service at a service provider based on implementation of a change to the service. One exemplary method includes a risk engine accessing change records for historical changes in services associated with the service provider where each record includes a text description of the implemented change and a problem/no problem result for the change. For each record, the risk engine normalizes the text description of the implemented change and generates a word-count matrix based on the normalized text description. The risk engine then performs a regression analysis of the generated word-count matrices for the records and the corresponding problem/no problem results, thereby providing a regression model, and generates a predictive algorithm based on a score provided from the regression model and at least one change factor associated with the change records.

    Systems and methods for identifying a MCC-misclassified merchant

    公开(公告)号:US11514533B2

    公开(公告)日:2022-11-29

    申请号:US16718737

    申请日:2019-12-18

    摘要: A computer system for identifying merchant category code misclassifications includes at least one processor in communication with a transaction database and a high-risk merchant database. The transaction database stores transaction records by a plurality of account holders. The high-risk merchant database stores high-risk merchant records each associated with high-risk merchants. The processor queries the transaction database for transaction records and calculates a high-risk cardholder metric for each of the account numbers. The at least one processor further queries the transaction database for transaction records including (i) the account number of high-risk cardholders, and (ii) a merchant identifier associated with other than the plurality of high-risk merchants, to retrieve a second set of transaction records. The at least one processor further calculates a high-risk merchant metric for each of the merchant identifiers, identifying a MCC misclassified merchant.

    SYSTEMS AND METHODS FOR IDENTIFYING A MCC-MISCLASSIFIED MERCHANT

    公开(公告)号:US20210192640A1

    公开(公告)日:2021-06-24

    申请号:US16718737

    申请日:2019-12-18

    摘要: A computer system for identifying merchant category code misclassifications includes at least one processor in communication with a transaction database and a high-risk merchant database. The transaction database stores transaction records by a plurality of account holders. The high-risk merchant database stores high-risk merchant records each associated with high-risk merchants. The processor queries the transaction database for transaction records and calculates a high-risk cardholder metric for each of the account numbers. The at least one processor further queries the transaction database for transaction records including (i) the account number of high-risk cardholders, and (ii) a merchant identifier associated with other than the plurality of high-risk merchants, to retrieve a second set of transaction records. The at least one processor further calculates a high-risk merchant metric for each of the merchant identifiers, identifying a MCC misclassified merchant.