公开(公告)号：US11283923B1

公开(公告)日：2022-03-22

申请号：US17207799

申请日：2021-03-22

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Thomas S Messerges ,  Janet A Manzanares ,  Steven D Tine ,  David Johnson ,  Jon Milan

IPC: H04M3/51 ,  H04M3/533 ,  H04W4/90 ,  H04W76/50

Abstract: In order to address the above-mentioned need, a method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call. A current status priority of the associated public-safety officer is determined as a function of the current assignment status, and when the current status priority is less than the incident record priority, the civilian call is routed directly to a mobile device associated with the associated public-safety officer. When the current status priority is greater than the incident record priority, the civilian call is routed directly to one of a public-safety answering point or an automated voice mail system.