公开(公告)号：US11388625B1

公开(公告)日：2022-07-12

申请号：US17128485

申请日：2020-12-21

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Parveen Gupta ,  Janet A Manzanares ,  Min Ma ,  Brian J Frommelt

IPC: H04W28/02 ,  H04W4/90 ,  H04W4/14

Abstract: A method for handling an overload state in a public safety answering point (PSAP) is provided. While an overload state is not detected at a call routing computing device received emergency calls are queued for a human operator. Responsive to detecting an overload state, first identifying those calls initiated from mobile devices capable of communicating via text message and transmitting a text message requesting callers to respond via text identifying the matter of the emergency call. The responsive text messages are classified as one of a verified emergency call and a verified non-emergency call to be returned when the overload is no longer detected. For each verified emergency call the call is queued for answer by a human operator. For each verified non-emergency call, a follow up text message is transmitted indicating that the verified non-emergency call will be returned at a later time.

公开(公告)号：US11922700B2

公开(公告)日：2024-03-05

申请号：US17646780

申请日：2022-01-03

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Bing Qin Lim ,  Janet A Manzanares ,  Jeff Talbot ,  Maryam Eneim ,  Todd M Conklin ,  Jami Perkins ,  Jon Milan

IPC: G06T7/70 ,  B64C39/02 ,  G06F16/29 ,  G06V20/17 ,  G06V20/54 ,  B64U101/30

CPC classification number: G06V20/54 ,  B64C39/024 ,  G06F16/29 ,  G06T7/70 ,  G06V20/17 ,  B64U2101/30 ,  G06T2207/10032 ,  G06T2207/20132 ,  G06T2207/30232 ,  G06T2207/30236

Abstract: A method and apparatus for aiding a police officer in writing a report by creating a depiction of an incident scene is provided herein. During operation a drone will photograph an incident scene from above. Relevant objects will be identified and a depiction of the incident scene will be created by overlaying the relevant photographed real world objects onto a map retrieved from storage. The depiction of the incident scene will be made available to police officers to increase the officers' efficiency in report writing. More particularly, officers will no longer need to re-create the depiction of the incident scene by hand. Instead, the officer will be able to use the depiction of the incident scene.

公开(公告)号：US11283923B1

公开(公告)日：2022-03-22

申请号：US17207799

申请日：2021-03-22

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Thomas S Messerges ,  Janet A Manzanares ,  Steven D Tine ,  David Johnson ,  Jon Milan

IPC: H04M3/51 ,  H04M3/533 ,  H04W4/90 ,  H04W76/50

Abstract: In order to address the above-mentioned need, a method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call. A current status priority of the associated public-safety officer is determined as a function of the current assignment status, and when the current status priority is less than the incident record priority, the civilian call is routed directly to a mobile device associated with the associated public-safety officer. When the current status priority is greater than the incident record priority, the civilian call is routed directly to one of a public-safety answering point or an automated voice mail system.