公开(公告)号：US07606718B2

公开(公告)日：2009-10-20

申请号：US10839536

申请日：2004-05-05

申请人： Michael Cloran

发明人： Michael Cloran

IPC分类号： G06F17/60 ,  G06F17/00 ,  G06N5/00 ,  H04M3/22 ,  G10L15/04

CPC分类号： H04M3/5166 ,  G06Q10/06311 ,  G06Q10/10 ,  G06Q20/24 ,  G06Q30/016 ,  G06Q30/02 ,  G10L15/00 ,  G10L21/00 ,  H04M3/493

摘要： An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks rather than one ongoing conversation. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterance or customer text. The system may use more than one human agent, or both human agents and speech recognition software, to interpret simultaneously the same component for error-checking and interpretation accuracy.

摘要翻译： 交互式语音和数据响应系统，其将输入引导到基于语音，文本和基于web的基于软件的路由器，其能够通过利用人类代理，高级语音识别和专家系统的组合来智能地响应于输入， 通过TCP / IP网络连接到路由器。 数字化输入被分解为组件，以便客户交互作为一系列小任务进行管理，而不是一个正在进行的对话。 路由器管理交互，并与实时对话保持同步。 该系统利用语音识别和人类智能来解释客户话语或客户文本。 该系统可以使用多于一个的人类代理人，或人类代理人和语音识别软件，同时解释相同的组件以进行错误检查和解释精度。

公开(公告)号：US20050002502A1

公开(公告)日：2005-01-06

申请号：US10839536

申请日：2004-05-05

申请人： Michael Cloran

发明人： Michael Cloran

IPC分类号： G06Q10/00 ,  H04M11/00

CPC分类号： H04M3/5166 ,  G06Q10/06311 ,  G06Q10/10 ,  G06Q20/24 ,  G06Q30/016 ,  G06Q30/02 ,  G10L15/00 ,  G10L21/00 ,  H04M3/493

摘要： An interactive voice and data response system then directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks rather than one ongoing conversation. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterance or customer text. The system may use more than one human agent, or both human agents and speech recognition software, to interpret simultaneously the same component for error-checking and interpretation accuracy.

摘要翻译： 交互式语音和数据响应系统然后将输入引导到语音，文本和基于web的基于软件的路由器，该路由器能够通过利用人类代理，高级语音识别和专家系统的组合来智能地响应输入， 通过TCP / IP网络连接到路由器。 数字化输入被分解为组件，以便客户交互作为一系列小任务进行管理，而不是一个正在进行的对话。 路由器管理交互，并与实时对话保持同步。 该系统利用语音识别和人类智能来解释客户话语或客户文本。 该系统可以使用多于一个的人类代理人，或人类代理人和语音识别软件，同时解释相同的组件以进行错误检查和解释精度。