公开(公告)号：US06497362B2

公开(公告)日：2002-12-24

申请号：US09784656

申请日：2001-02-15

申请人： Michael Persky ,  Norman Tsang ,  Robert Costello ,  Scott Martin ,  Derek Williams

发明人： Michael Persky ,  Norman Tsang ,  Robert Costello ,  Scott Martin ,  Derek Williams

IPC分类号： G06K1500

CPC分类号： G07G1/0036 ,  G06Q30/02 ,  G06Q30/06 ,  G07G3/00 ,  H04W4/00

摘要： A method of performing a supervisory function for a self-checkout system including sending a request for supervisory assistance from a self-checkout system to a portable, handheld wireless terminal, receiving the request by the wireless terminal, presenting the request via a display provided with the wireless terminal to a supervisory individual, determining whether the assistance request can be remotely performed through input by the supervisory individual, responding to the request through input by the supervisory individual. The input results in a response being sent from the wireless terminal to the self-checkout system. The response results in the supervisory assistance being performed when the assistance request is remotely performable, and the response results in a notification that supervisory personnel are being dispatched to a location of the self-checkout system when the assistance request can not be remotely performed.

摘要翻译： 一种执行自我检查系统的监督功能的方法，包括从自我结帐系统向便携式手持无线终端发送监督帮助请求，接收无线终端的请求，经由显示器提供请求 将所述无线终端连接到监督人员，通过所述监督人员的输入来确定所述辅助请求是否能够远程执行，通过所述监督人员的输入来响应所述请求。 输入导致从无线终端发送到自检结账系统的响应。 当辅助请求可远程执行时，该响应导致执行监督协助，并且当辅助请求不能被远程执行时，该响应导致监督人员正被派遣到自检系统的位置的通知。