公开(公告)号：US20220129906A1

公开(公告)日：2022-04-28

申请号：US17077924

申请日：2020-10-22

Applicant: Microsoft Technology Licensing, LLC

Inventor： Jennifer LEE ,  Praveen Babu TIRUMALA ,  Shekhar GUPTA ,  Khaled Walid Mohamed Saeed Abbas ZAYED ,  Yun Jung CHOI

IPC: G06Q30/00 ,  G06F9/451 ,  G06Q30/02 ,  G06Q10/10 ,  G06Q10/06

Abstract: The systems and methods relate to a self-serve diagnostic experience that enables users to help themselves when issues or problems emerge with a customer workload. The systems and methods provide an interactive interface that guides users through a troubleshooting journey. Users may enter a problem with a customer workload using the interactive interface and may receive one or more insights automatically generated by one or more detectors based on an analysis of the backend telemetry data for the customer workload. The insights may provide contextual information about the issues and recommendations for steps to fix the issues. The interactive interface may also provide a visual overview of a plurality of resources, the resource dependencies, and the resource health for the plurality of resources. The systems and methods may also guide users in building one or more detectors for troubleshooting the one or more issues.

公开(公告)号：US20250148479A1

公开(公告)日：2025-05-08

申请号：US19014494

申请日：2025-01-09

Applicant: Microsoft Technology Licensing, LLC

Inventor： Jennifer LEE ,  Praveen Babu TIRUMALA ,  Shekhar GUPTA ,  Khaled Walid Mohamed Saeed Abbas ZAYED ,  Yun Jung CHOI

IPC: G06Q30/016 ,  G06F9/451 ,  G06F40/279 ,  G06Q10/0631 ,  G06Q10/0637 ,  G06Q10/10 ,  G06Q30/0201

Abstract: The systems and methods relate to a self-serve diagnostic experience that enables users to help themselves when issues or problems emerge with a customer workload. The systems and methods provide an interactive interface that guides users through a troubleshooting journey. Users may enter a problem with a customer workload using the interactive interface and may receive one or more insights automatically generated by one or more detectors based on an analysis of the backend telemetry data for the customer workload. The insights may provide contextual information about the issues and recommendations for steps to fix the issues. The interactive interface may also provide a visual overview of a plurality of resources, the resource dependencies, and the resource health for the plurality of resources. The systems and methods may also guide users in building one or more detectors for troubleshooting the one or more issues.