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1.发明申请Method and system for providing an instant messaging quorum monitoring service 审中-公开提供即时消息传播仲裁监控服务的方法和系统公开(公告)号：US20070226299A1
公开(公告)日：2007-09-27
申请号：US11389456
申请日：2006-03-24
IPC分类号： G06F15/16
CPC分类号： G06Q10/107
摘要： A method for providing an instant messaging quorum monitoring service includes receiving a request from a first user to monitor instant messaging availability of a first number of users comprising at least one user who is currently unavailable. The method also includes receiving at least one quorum parameter for an instant messaging chat session. The method also includes monitoring the instant messaging availability of the first number of users and determining that the at least one quorum parameter for the instant messaging chat session is satisfied by the instant messaging availability of a second number of users of the first number of users. The second number of users comprises available users. The method also includes notifying the first user that the at least one quorum parameter for the instant messaging chat session is satisfied.
摘要翻译： 一种用于提供即时消息传递仲裁监视服务的方法包括：接收来自第一用户的请求以监视包括当前不可用的至少一个用户的第一数量的用户的即时消息的可用性。 该方法还包括接收用于即时消息聊天会话的至少一个仲裁参数。 该方法还包括监视第一数量的用户的即时通信可用性，并且通过第一用户数量的第二数量的用户的即时消息可用性来确定用于即时消息聊天会话的至少一个仲裁参数。 第二数量的用户包括可用的用户。 该方法还包括通知第一用户即时消息聊天会话的至少一个仲裁参数被满足。
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2.发明申请System and method for employing state information to enhance network functionality 有权采用状态信息来增强网络功能的系统和方法公开(公告)号：US20070263814A1
公开(公告)日：2007-11-15
申请号：US11378602
申请日：2006-03-17
IPC分类号： H04M3/42
CPC分类号： H04L29/06027 , H04L65/1096 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/424 , H04M3/48 , H04M2203/1008
摘要： A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch exchange (PBX) system.
摘要翻译： 一种用于启用用于通信设备的增强的驻留特征的系统和方法。 在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。 第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。 在更具体的实施例中，信息包括属于第一通信设备的状态信息。 第一装置包括在第一通信设备上运行的第一模块。 第一模块适于将状态信息选择性地中继到连接到网络的实体。 在具体实施例中，连接到网络的实体包括专用交换机（PBX）系统。
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3.发明授权System and method for employing state information to enhance network functionality 有权采用状态信息来增强网络功能的系统和方法公开(公告)号：US07660405B2
公开(公告)日：2010-02-09
申请号：US11378602
申请日：2006-03-17
CPC分类号： H04L29/06027 , H04L65/1096 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/424 , H04M3/48 , H04M2203/1008
摘要： A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a first module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.
摘要翻译： 一种用于启用用于通信设备的增强的驻留特征的系统和方法。 在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。 第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。 在更具体的实施例中，信息包括属于第一通信设备的状态信息。 第一装置包括在第一通信设备上运行的第一模块。 第一模块适于将状态信息选择性地中继到连接到网络的实体。 在具体实施例中，连接到网络的实体包括专用分支交换（PBX）系统。
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4.发明申请公开(公告)号：US20070162552A1
公开(公告)日：2007-07-12
申请号：US11328713
申请日：2006-01-10
IPC分类号： G06F15/16
CPC分类号： H04L51/04 , H04M7/0045 , H04M2201/60
摘要： A method for providing an instant messaging camp-on service includes receiving, via a first instant messaging device, a request from a first user to log into an instant messaging server and to camp-on an instant messaging availability of a second user, wherein the second user is currently unavailable. The method also includes monitoring the instant messaging availability of the second user and determining that the second user is available via instant messaging and then notifying the first user via a first communication method of the instant messaging availability of the second user. The first communication method is different from instant messaging communication.
摘要翻译： 一种用于提供即时消息接发服务的方法包括：经由第一即时消息收发设备接收来自第一用户的登录到即时消息收发服务器的请求，并且接收第二用户的即时消息收发可用性，其中， 第二个用户当前不可用。 该方法还包括监视第二用户的即时通信可用性并且通过即时消息发送确定第二用户可用，然后经由第一通信方法向第一用户通知第二用户的即时消息可用性。 第一种通信方式与即时消息通信不同。
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公开(公告)号：US20070121878A1
公开(公告)日：2007-05-31
申请号：US11271710
申请日：2005-11-11
IPC分类号： H04M3/42
CPC分类号： H04M3/4286 , H04M7/0045
摘要： A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.
摘要翻译： 一种用于提供驻留保持服务的方法，包括检测第一用户和第二用户之间的保持状态，并通过将呼叫置于保持状态来建立呼叫保持。 该方法还包括接收来自第二用户的请求，以驻留在呼叫保持状态并且在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信的指示，并且通知第二用户第一用户可用于继续与第二用户的通信。
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公开(公告)号：US08286183B2
公开(公告)日：2012-10-09
申请号：US11255828
申请日：2005-10-22
CPC分类号： G06Q10/06 , G06Q10/109
摘要： Techniques for scheduling a task include receiving task data and quorum data. Task data describes tasks to be performed by one or more participants. Quorum data indicates a participant set of one or more participants to perform each task. Current user data may also be received. Current user data describes a current task set of one or more tasks currently being performed by a particular participant. Either or both of the task data and the current user data describe interruptibility through a particular medium of a plurality of communications media. A particular time interval to schedule a particular task is determined based at least in part on the interruptibility of the task or the particular participant. These techniques allow either or both unscheduled tasks and previously scheduled tasks to be moved to time intervals that overlap other scheduled tasks, including tasks currently being performed by a participant.
摘要翻译： 用于调度任务的技术包括接收任务数据和法定数据。 任务数据描述要由一个或多个参与者执行的任务。 法定人数数据表示执行每项任务的一个或多个参与者的参与者组。 还可以接收当前用户数据。 当前用户数据描述当前由特定参与者执行的一个或多个任务的当前任务集。 任务数据和当前用户数据中的一个或两个都描述了通过多个通信介质的特定介质的中断。 至少部分地基于任务或特定参与者的中断来确定调度特定任务的特定时间间隔。 这些技术允许任何一个或两个非预定任务或先前调度的任务移动到与其他计划任务重叠的时间间隔，包括当前由参与者执行的任务。
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公开(公告)号：US20070160054A1
公开(公告)日：2007-07-12
申请号：US11330727
申请日：2006-01-11
CPC分类号： H04M3/5175 , H04M3/523 , H04M3/5231
摘要： A method for receiving feedback at a call center includes receiving a call from a caller for connection with one of a plurality of agents and distributing the call to a first agent of the plurality of agents. The method includes initiating a first communication session with the caller and the first agent to handle the call. The method also includes initiating a second communication session with the caller. The second communication session comprises a feedback session parallel to the first communication session. The method also includes receiving from the caller feedback relating to the first communication session between the caller and the first agent.
摘要翻译： 一种用于在呼叫中心接收反馈的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将该呼叫分发给多个代理的第一代理。 该方法包括发起与呼叫者和第一代理进行第一通信会话以处理呼叫。 该方法还包括发起与呼叫者的第二通信会话。 第二通信会话包括与第一通信会话并行的反馈会话。 该方法还包括从呼叫者接收与呼叫者和第一代理之间的第一通信会话相关的反馈。
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公开(公告)号：US20060265347A1
公开(公告)日：2006-11-23
申请号：US11133915
申请日：2005-05-20
IPC分类号： G06F17/30
CPC分类号： H04L67/24 , H04L29/06027 , H04L51/04 , H04L51/14 , H04L67/306 , H04L67/327 , H04M3/42374
摘要： A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.
摘要翻译： 用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。 确定角色的身份，并确定与角色的身份相关联的一个或多个规则。 获得角色的存在信息。 根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。
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9.发明申请公开(公告)号：US20070201657A1
公开(公告)日：2007-08-30
申请号：US11352074
申请日：2006-02-09
IPC分类号： H04M3/42
CPC分类号： H04M3/42374 , H04L67/24
摘要： A method for providing a camp-on service for a network service includes detecting a request from a user for access to a network service and detecting that the network service is unavailable. The method includes subscribing the user to a camp-on service for the network service. The method includes detecting that the network service is available and notifying the user that the network service is available.
摘要翻译： 一种用于提供网络服务的驻留服务的方法包括：检测来自用户的访问网络服务的请求，并检测网络服务不可用。 该方法包括将用户订阅用于网络服务的驻留服务。 该方法包括检测网络服务可用，并通知用户网络服务可用。
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公开(公告)号：US20070094661A1
公开(公告)日：2007-04-26
申请号：US11255828
申请日：2005-10-22
IPC分类号： G06F9/46
CPC分类号： G06Q10/06 , G06Q10/109
摘要： Techniques for scheduling a task include receiving task data and quorum data. Task data describes tasks to be performed by one or more participants. Quorum data indicates a participant set of one or more participants to perform each task. Current user data may also be received. Current user data describes a current task set of one or more tasks currently being performed by a particular participant. Either or both of the task data and the current user data describe interruptibility through a particular medium of a plurality of communications media. A particular time interval to schedule a particular task is determined based at least in part on the interruptibility of the task or the particular participant. These techniques allow either or both unscheduled tasks and previously scheduled tasks to be moved to time intervals that overlap other scheduled tasks, including tasks currently being performed by a participant.
摘要翻译： 用于调度任务的技术包括接收任务数据和法定数据。 任务数据描述要由一个或多个参与者执行的任务。 法定人数数据表示执行每项任务的一个或多个参与者的参与者组。 还可以接收当前用户数据。 当前用户数据描述当前由特定参与者执行的一个或多个任务的当前任务集。 任务数据和当前用户数据中的一个或两个都描述了通过多个通信介质的特定介质的中断。 至少部分地基于任务或特定参与者的中断来确定调度特定任务的特定时间间隔。 这些技术允许任何一个或两个非预定任务或先前调度的任务移动到与其他计划任务重叠的时间间隔，包括当前由参与者执行的任务。
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