公开(公告)号：US20210042338A1

公开(公告)日：2021-02-11

申请号：US16535868

申请日：2019-08-08

Applicant: NICE Ltd.

Inventor： Ariel SMUTKO ,  Aviv YEHEZKEL

IPC: G06F16/338 ,  H04L12/58 ,  G06F16/33 ,  G06F11/34 ,  G06F16/332

Abstract: A system and method may analyze computer actions on a computer desktop system. Using a data gathering process, a low-level user action information item, describing input by a user (e.g. to the computer desktop system), may be received or gathered. The low-level user action information item may include an input type description and screen window information. Based on a series of low-level user action information items, a process a computer is engaging in with the user may be estimated or determined. The best or most appropriate next low-level user action may be displayed or suggested to the user, e.g. on a computer desktop system to a user.

公开(公告)号：US20220114516A1

公开(公告)日：2022-04-14

申请号：US17559524

申请日：2021-12-22

Applicant: NICE Ltd.

Inventor： Ariel SMUTKO ,  Aviv YEHEZKEL ,  Eran ROSEBERG ,  Yaron Moshe BIALY

IPC: G06Q10/06 ,  G06Q10/10 ,  H04M3/51

Abstract: A system and method analyzes computer actions to identify computer-based processes (e.g. computer-user interactions) which are automation candidates. A data gathering process executed by a processor on a computer may collect low-level user action information or items, each low-level user action information or item including for example an input type description, a user name, and screen window information. At a computer sequential pattern mining may be applied to determine a set of subprocesses, each subprocess including a series of low-level user actions, each user action associated with a user action vector, and each subprocess associated with a subprocess vector generated from user action vectors associated with (typically generalized) low-level user actions comprised in the subprocess. The subprocess vectors may be grouped or clustered to create processes. For each process, an automation score may be calculated using the actions in the subprocesses in the process.

公开(公告)号：US20200219033A1

公开(公告)日：2020-07-09

申请号：US16243743

申请日：2019-01-09

Applicant: NICE LTD.

Inventor： Ariel SMUTKO ,  Aviv YEHEZKEL ,  Eran ROSEBERG ,  Yaron Moshe BIALY

IPC: G06Q10/06 ,  G06N20/00 ,  G06N5/04 ,  G06F9/54 ,  G06F9/445

Abstract: A system is provided for an artificial intelligence engine adapted to identify robotic process automation' opportunities based on return on investment (ROI) potential for automation. The system includes a processor and a computer readable medium configured to perform operations comprising receiving an event log of a plurality of user actions, splitting the plurality of user actions into a plurality of user action sentences, determining a sequence of user actions in the plurality of user action sentences based on a recurrence for the sequence in the plurality of user action sentences, determining a score for the sequence based on a time duration in which the user completes the sequence and based on types of the plurality of user actions in the sequence, and filtering the sequence with a plurality of other sequences.