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公开(公告)号：US20230078914A1
公开(公告)日：2023-03-16
申请号：US18057345
申请日：2022-11-21
Applicant: NICE LTD.
Inventor： Gregory E. FRANGOS , Thomas S. OTVOS
Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
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公开(公告)号：US20220174156A1
公开(公告)日：2022-06-02
申请号：US17673486
申请日：2022-02-16
Applicant: NICE LTD.
Inventor： Gregory E. FRANGOS , Thomas S. OTVOS
Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
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公开(公告)号：US20220030111A1
公开(公告)日：2022-01-27
申请号：US16940078
申请日：2020-07-27
Applicant: NICE LTD.
Inventor： Gregory E. FRANGOS , Thomas S. OTVOS
Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
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