公开(公告)号：US20170364506A1

公开(公告)日：2017-12-21

申请号：US15182897

申请日：2016-06-15

Applicant: NICE LTD.

Inventor： Jeffrey STERN ,  Nimrod COHEN

IPC: G06F17/27 ,  G10L25/51 ,  G10L25/06 ,  H04M3/51 ,  G10L15/26

CPC classification number: G06F17/2775 ,  G06F17/30598 ,  G06F17/30705 ,  G10L15/26 ,  G10L25/06 ,  G10L25/51 ,  H04M3/5175 ,  H04M3/5191

Abstract: In some embodiments, a system and method for generating phrase based categories of interactions may include obtaining a base category, the base category including one or more phrases. A base trend for the base category may be generated based on a frequency of appearance of at least one of the one or more phrases in a set of recorded interactions; a candidate phrase may be obtained and a candidate trend may be generated for the candidate phrase based on a frequency of appearance of the candidate phrase in the set of recorded interactions; a correlation level may be determined by relating the candidate trend to the base trend; and, if the correlation level is greater than a threshold level then the candidate phrase may be included the in the base category.