公开(公告)号：US20230004921A1

公开(公告)日：2023-01-05

申请号：US17367369

申请日：2021-07-04

Applicant: NICE LTD.

Inventor： Priyanka PADALALU ,  Ruchika Pashine ,  Vaibhav Chobe

IPC: G06Q10/06 ,  G06Q10/10

Abstract: A computerized-method for trading a scheduled-working-shift, is provided herein. The computerized-method includes operating a trading-shifts module. The module includes: communicating with a computerized-device of a source-agent, to receive a trade-request for a scheduled-working-shift, retrieving adequate target-agents, having a day-off, during the scheduled-working-shift, sorting the adequate target-agents, to yield a sorted-list of target-agents, sending the sorted-list of target-agents to the computerized-device of the source-agent, to be presented via a trading-shift-interface. Upon receiving from the computerized-device of the source-agent, a selection of adequate target-agents from the sorted-list of target-agents, presenting a notification for a trade-request, on each computerized-device of the selected adequate target-agents, receiving a trade-action from each notified adequate target-agents, for the trade request, and sending the trade-action to the computerized-device of the source-agent, to be presented, and receiving a selection of a scheduled-working-shift of a target-agent, from the computerized-device of the source-agent, according to the trade-action and the scheduled-working-shift.

公开(公告)号：US20240428150A1

公开(公告)日：2024-12-26

申请号：US18822518

申请日：2024-09-03

Applicant: NICE LTD.

Inventor： Priyanka PADALALU ,  Ruchika PASHINE ,  Vaibhav CHOBE

IPC: G06Q10/0631 ,  H04M3/51

Abstract: A computerized-method for trading a scheduled-working-shift, is provided herein. The computerized-method includes operating a trading-shifts module. The module includes: communicating with a computerized-device of a source-agent, to receive a trade-request for a scheduled-working-shift, via a trading-shift-interface; retrieving from a database, adequate target-agents, which have tagged a period including the scheduled-working shift as tradable and having a day off, during the scheduled-working-shift; calculating a trading-rank to each agent of the adequate target-agents, based on a number of trading actions in a preconfigured period of time in which the adequate target-agent has accepted a trade request, sorting the adequate target-agents, in descending order according to the calculated trading-rank of each agent of the adequate target-agents, to yield a sorted list of target-agents having a top-rated target-agent; and automatically updating the database, by assigning the scheduled-working-shift of the source-agent to the top-rated target-agent and the scheduled-working-shift of the top-rated target-agent to the source-agent.

公开(公告)号：US20230196228A1

公开(公告)日：2023-06-22

申请号：US17558602

申请日：2021-12-22

Applicant: NICE LTD.

Inventor： Niranjan BAGADE ,  Priyanka PADALALU ,  Tanmay PATWARDHAN

IPC: G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q10/063116 ,  G06Q10/109

Abstract: A computerized-method for predicting target-agents for a shift-trade request based on trading trends of agents, is provided herein. The computerized-method may include operating a trading-shifts module. The trading-shifts module may include (i) receiving a trade-request from a source-agent for a first-scheduled-shift; (ii) retrieving trading-data from the data store; (iii) operating an analysis of the trading-data according to a selection of the source-agent via the trading-shift-interface, to predict a probability of one or more target-agents to accept the first-scheduled-shift in exchange for a second-scheduled-shift; (iv) sorting the one or more predicted probability target-agents in a descending order, based on the predicted-probability; (v) sending a preconfigured-number of top predicted-probability target-agents to the computerized-device of the source-agent, to be presented, via the trading-shift-interface; and (vi) sending a notification with details of the first scheduled-shift for each computerized-device of the preconfigured-number of the top predicted-probability target-agents, to be presented via the trading-shift-interface thereof.