公开(公告)号：US10853439B2

公开(公告)日：2020-12-01

申请号：US15671687

申请日：2017-08-08

Applicant: NICE LTD.

Inventor： Efim Kolodizner ,  Reuven Kandov ,  Tal Haguel ,  Tal Zur

IPC: G06F16/438 ,  G06F16/957

Abstract: A method for transcoding data for playback via a HTML5 player is provided. Upon received a request for playback of data, stored data can be retrieved and can be transcoded in portions. The portions can be sent to the player, and each portion is sent to the player when transcoding is complete.

公开(公告)号：US10409970B2

公开(公告)日：2019-09-10

申请号：US15049464

申请日：2016-02-22

Applicant: NICE LTD.

Inventor： Tal Zur ,  Roie Mandler ,  Oren Weiss

IPC: H04L29/06 ,  G06F21/32 ,  G06F21/31

Abstract: A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user with the recorded interaction by associating the unique identification value with the interaction.

公开(公告)号：US10334101B2

公开(公告)日：2019-06-25

申请号：US13899580

申请日：2013-05-22

Applicant: NICE Ltd.

Inventor： Tal Gluck ,  Tal Zur ,  Efim Kolodizner

IPC: G06F16/00 ,  H04M3/42 ,  G06F16/68 ,  H04M3/523

Abstract: System and method for completing metadata for a recorded session. A recorder may initiate a recording of a session to produce a recorded session. The recorder may mark the recorded session as an incomplete or bad session. The session may be inserted into a bad sessions list. The bad sessions list may be examined and metadata related to sessions included therein may be used to update an operational database. Other embodiments are described and claimed.