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公开(公告)号：US20210360107A1
公开(公告)日：2021-11-18
申请号：US17227849
申请日：2021-04-12
Applicant: Nice Ltd.
Inventor： Robert William Morris , Jon Augustus Arrowood , Brett Victor Forman
Abstract: A method for providing coachable events for agents within a call center is provided. Behavior score waveforms for interactions and behaviors can be determined. Events can be identified in the behavior score waveforms within identified durations, and a relevancy of one or more events to one or more behaviors can be determined.
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公开(公告)号：US11005994B1
公开(公告)日：2021-05-11
申请号：US15931880
申请日：2020-05-14
Applicant: Nice Ltd.
Inventor： Robert William Morris , Jon Augustus Arrowood , Brett Victor Forman
Abstract: A method for providing coachable events for agents within a call center is provided. Behavior score waveforms for interactions and behaviors can be determined. Events can be identified in the behavior score waveforms within identified durations, and a relevancy of one or more events to one or more behaviors can be determined.
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公开(公告)号：US11310363B2
公开(公告)日：2022-04-19
申请号：US17227849
申请日：2021-04-12
Applicant: Nice Ltd.
Inventor： Robert William Morris , Jon Augustus Arrowood , Brett Victor Forman
Abstract: A method for providing coachable events for agents within a call center is provided. Behavior score waveforms for interactions and behaviors can be determined. Events can be identified in the behavior score waveforms within identified durations, and a relevancy of one or more events to one or more behaviors can be determined.
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