公开(公告)号：US11044213B2

公开(公告)日：2021-06-22

申请号：US15846835

申请日：2017-12-19

Applicant: Nice Ltd.

Inventor： Yaron Cohen ,  Tai Kashi ,  Dror Eyal

IPC: H04L12/58 ,  H04M3/51 ,  H04M3/42 ,  G06Q30/00

Abstract: A computerized-method for identification of a particular agent within a contact center that participates in an on-line chat session with a customer is provided. An on-line chat system can receive a request from the customer to initiate the on-line chat session. An invisible identifier can be inserted into a message for the online-chat session that uniquely identifies a particular agent handling the chat.

公开(公告)号：US20200059699A1

公开(公告)日：2020-02-20

申请号：US16102800

申请日：2018-08-14

Applicant: NICE LTD

Inventor： Alexander MALEV ,  Lior Moshe ,  Dror Eyal

IPC: H04N21/485 ,  G06F17/30

Abstract: A method for enlarging a video element during playback of a video recording in a video player application, executed by a processor of a computerized system, may include receiving a video recording of a plurality of video elements. The video recording may include metadata with coordinates defining a position or a size of each video element from the plurality of video elements in the video recording. A selection may be received from a user using an input device coupled to the computerized system of a video element from the plurality of video elements in the video recording to view on a display. The coordinates of the selected video element may be transformed by applying an algorithm based on HTML elements, so as to enlarge the selected video element within a mask container. The enlarged video element in the mask container selected by the user may be displayed on the display.