公开(公告)号：US11044213B2

公开(公告)日：2021-06-22

申请号：US15846835

申请日：2017-12-19

Applicant: Nice Ltd.

Inventor： Yaron Cohen ,  Tai Kashi ,  Dror Eyal

IPC: H04L12/58 ,  H04M3/51 ,  H04M3/42 ,  G06Q30/00

Abstract: A computerized-method for identification of a particular agent within a contact center that participates in an on-line chat session with a customer is provided. An on-line chat system can receive a request from the customer to initiate the on-line chat session. An invisible identifier can be inserted into a message for the online-chat session that uniquely identifies a particular agent handling the chat.