公开(公告)号：US20240220902A1

公开(公告)日：2024-07-04

申请号：US18093107

申请日：2023-01-04

Applicant: Nice Ltd.

Inventor： Pavan LAHOTI ,  Shivdatta Morwadkar ,  Jitendra Takalkar

IPC: G06Q10/0639 ,  G06Q30/01

CPC classification number: G06Q10/06393 ,  G06Q30/01

Abstract: A method and a system for revising a score associated with interaction feedback, wherein the method may include: traversing a score revision decision tree to categorize the interaction, based on interaction data and interaction feedback data associated with the interaction; and selecting, based on the categorization of the interaction, an indication of a probability that the score associated with the interaction feedback should be revised; wherein interaction data may include data extracted from the interaction; interaction feedback data may include data extracted from feedback about the interaction; and the score revision decision tree may include a decision tree data structure including at least one decision node, each decision node including to at least one data point of the interaction data or interaction feedback data.