公开(公告)号：US12086825B2

公开(公告)日：2024-09-10

申请号：US17243933

申请日：2021-04-29

Applicant: Nice Ltd.

Inventor： Aniket Pal ,  Manish Agrawal ,  Aniruddha Phadnis

IPC: G06Q30/02 ,  A63F13/46 ,  A63F13/79 ,  G06Q30/0207 ,  G06Q30/0211

CPC classification number: G06Q30/0209 ,  A63F13/46 ,  A63F13/79 ,  G06Q30/0211

Abstract: A computer based system and method for measuring effectiveness of a gamification challenge may include: presenting the gamification challenge on a display to an agent; measuring agent engagement with the gamification challenge over time to calculate agent engagement indices over time; measuring agent performance over time to calculate agent performance indices over time; and calculating a correlation between the agent engagement indices and the agent performance indices to obtain the gamification effectiveness.

公开(公告)号：US20220351229A1

公开(公告)日：2022-11-03

申请号：US17243933

申请日：2021-04-29

Applicant: Nice Ltd.

Inventor： Aniket Pal ,  Manish Agrawal ,  Aniruddha Phadnis

IPC: G06Q30/02 ,  A63F13/79 ,  A63F13/46

Abstract: A computer based system and method for measuring effectiveness of a gamification challenge may include: presenting the gamification challenge on a display to an agent; measuring agent engagement with the gamification challenge over time to calculate agent engagement indices over time; measuring agent performance over time to calculate agent performance indices over time; and calculating a correlation between the agent engagement indices and the agent performance indices to obtain the gamification effectiveness.