摘要:
A plurality of base templates are generated. Each of the base templates models a corresponding process. A plurality of instances of each of the base templates are instantiated. Each of the plurality of instances corresponds to an application of the corresponding process to a particular environment. Each of the instances of each of the base templates is annotated, based, in each case, upon observation of functioning of the instance in the particular environment.
摘要:
A plurality of base templates is generated. Each of the base templates models a corresponding process. A plurality of instances of each of the base templates is instantiated. Each of the plurality of instances corresponds to an application of the corresponding process to a particular environment. Each of the instances of each of the base templates is annotated, based, in each case, upon observation of functioning of the instance in the particular environment.
摘要:
Techniques for annotating a process are provided. The techniques include identifying one or more annotation areas, obtaining one or more items of service process information, identifying one or more annotation attributes, and using the one or more annotation areas, one or more items of service process information and one or more annotation attributes to annotate a process. Techniques are also provided for creating an interactive mechanism.
摘要:
Techniques for generating a target process are provided. The techniques include identifying at least one of one or more steps and one or more artifacts within a target process and one or more other processes, pre-fetching the at least one of one or more atomic steps, one or more decision steps and splits and one or more merges to be used in the target process from the one or more other processes, and associating the at least one of one or more atomic steps, one or more decision steps and splits and one or more merges to be used in the target process at one or more decision points to generate the target process.
摘要:
Techniques for creating a nomenclature to represent one or more groups within a process are provided. The techniques include obtaining a process, wherein the process comprises one or more groups, and creating a nomenclature to represent the one or more groups, wherein the nomenclature facilitates usability of the process in at least one of an operation and design environment. Techniques are also provided for generating a database of one or more processes, wherein each process is represented by a nomenclature.
摘要:
The structure attributes and unstructured attributes of a ticket are used to generate a problem signature. For structured attributes, correlation between field values is determined and fields with the highest weight are identified. For unstructured attributes, data mining techniques are applied to generate a plurality of keywords with a ranking for each ticket by identifying keywords, and commonly used acronyms and corpus variances. The set of structured attributes and the plurality of keywords from unstructured attributes form the signature of a given problem ticket.
摘要:
The structure attributes and unstructured attributes of a ticket are used to generate a problem signature. For structured attributes, correlation between field values is determined and fields with the highest weight are identified. For unstructured attributes, data mining techniques are applied to generate a plurality of keywords with a ranking for each ticket by identifying keywords, and commonly used acronyms and corpus variances. The set of structured attributes and the plurality of keywords from unstructured attributes form the signature of a given problem ticket.
摘要:
Techniques for establishing a performance metric are provided for facilitating a negotiation between a provider and a user. The techniques include the following steps. Resource utilization is calculated, wherein resource utilization comprises system capacity utilized for executing a task. Work lost is calculated, wherein work lost comprises an amount of work lost as a result of a potential failure. Quality of service (QoS) is calculated, wherein QoS comprises a probability of success for executing the task by a deadline. User behavior is calculated, wherein user behavior comprises an amount of risk that the user is willing to accept. Also the calculated resource utilization, work lost, QoS and user behavior are used to establish a performance metric, wherein the performance metric facilitates a negotiation between a provider and a user.
摘要:
A method, and system employing the method, initiates proactive maintenance of computer systems and/or devices in a computer network. The method determines the subsystems of the computers and network devices and analyzes their configuration data including their respective subsystems. The method generates maintenance characteristics for the devices, and determines a maintenance event for devices using the maintenance characteristics and the configuration data of the devices. The method initiates a maintenance solution of a device determined to have a problematic configuration.
摘要:
A method, and system employing the method, initiates proactive maintenance of computer systems and/or devices in a computer network. The method determines the subsystems of the computers and network devices and analyzes their configuration data including their respective subsystems. The method generates maintenance characteristics for the devices, and determines a maintenance event for devices using the maintenance characteristics and the configuration data of the devices. The method initiates a maintenance solution of a device determined to have a problematic configuration.