公开(公告)号：US20210383410A1

公开(公告)日：2021-12-09

申请号：US17339027

申请日：2021-06-04

申请人： Nuance Communications, Inc.

发明人： Haydar Talib ,  Damian Robo ,  Simon Marchand ,  Adiseshu Channasamudhram

IPC分类号： G06Q30/00 ,  G06Q10/06 ,  H04M3/436 ,  H04M3/42 ,  H04W76/30

摘要： A method, computer program product, and computing system for performing an assessment of initial input information, concerning a communication from a caller, to define an initial fraud-threat-level; if the initial fraud-threat-level is below a defined threat threshold, providing the communication to a recipient so that a conversation may occur between the recipient and the caller; performing an assessment of subsequent input information, concerning the conversation, to define a subsequent fraud-threat-level; and effectuating a targeted response based, at least in part, upon the subsequent fraud-threat-level, wherein the targeted response is intended to refine the subsequent fraud-threat-level.