公开(公告)号：US09967349B2

公开(公告)日：2018-05-08

申请号：US14496751

申请日：2014-09-25

Applicant: Open Text SA ULC

Inventor： Paul E. Brousseau ,  Wendy S. Cook

IPC: G06F15/16 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04L67/16 ,  H04L67/10 ,  H04L67/125 ,  H04L67/42

Abstract: Disclosed is a system including a social client and an intermediate server. A social client may be implemented as a mobile application or embedded as a component of a hosted application. The social client may include features/functions for a user to follow, tag, post, and/or comment on a case, a topic, user(s) concerning the case and/or topic, post(s) tagged to a topic, case(s) tagged by the user, or a combination thereof. The intermediate server may serve as an intermediate between backend system(s) and social client(s). For example, the intermediate server may receive a work order from a backend system, place the work order in an event stream and/or a work folder for the user, mark the work order as in-process when the user completes work, and return the work order to the backend system. The backend system may then mark the work order as having been completed.