ENTERPRISE DATA AGGREGATION AND COLLECTIVE INSIGHTS GENERATION

    公开(公告)号:US20240273556A1

    公开(公告)日:2024-08-15

    申请号:US18168842

    申请日:2023-02-14

    CPC classification number: G06Q30/0201 G06N20/00

    Abstract: Techniques for enterprise data aggregation and collective insights generation are disclosed, including: receiving multiple sets of enterprise-specific customer relationship management (CRM) data, respectively, from enterprise-specific CRMs; aggregating the sets of enterprise-specific CRM data, to obtain collective CRM data; receiving a request to generate a collective insight that is applicable to a particular subset of the collective CRM data; responsive to the request, selecting a particular machine learning model from multiple machine learning models, wherein each machine learning model is configured to generate collective insights for a respective subset of the collective CRM data; generating the collective insight that is applicable to the particular subset of the collective CRM data, using the particular machine learning model.

    Contextually-adaptive conversational interface

    公开(公告)号:US11823667B2

    公开(公告)日:2023-11-21

    申请号:US17670891

    申请日:2022-02-14

    CPC classification number: G10L15/1815 G06F3/167 G10L15/22

    Abstract: Techniques for modifying rules for completing requests using a conversational interface are disclosed. A conversational interface receives a user request to perform a particular function. A system extracts semantic content from the request and obtains contextual metadata associated with the request. Using the semantic content and contextual metadata, the system generates a data set of attribute values. The system determines whether the data set matches a data set of required data attributes associated with the request. If the provided data set is different than the required data set, the system determines whether to modify a set of rules associated with the request. The set of rules specifies which attribute values are required to complete the request. When the system modifies the rules associated with the request, the system also determines whether to apply the rule modification to subsequent requests by the same user and other users.

    CONTEXTUALLY-ADAPTIVE CONVERSATIONAL INTERFACE

    公开(公告)号:US20230065223A1

    公开(公告)日:2023-03-02

    申请号:US17670891

    申请日:2022-02-14

    Abstract: Techniques for modifying rules for completing requests using a conversational interface are disclosed. A conversational interface receives a user request to perform a particular function. A system extracts semantic content from the request and obtains contextual metadata associated with the request. Using the semantic content and contextual metadata, the system generates a data set of attribute values. The system determines whether the data set matches a data set of required data attributes associated with the request. If the provided data set is different than the required data set, the system determines whether to modify a set of rules associated with the request. The set of rules specifies which attribute values are required to complete the request. When the system modifies the rules associated with the request, the system also determines whether to apply the rule modification to subsequent requests by the same user and other users.

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