公开(公告)号：US20150208030A1

公开(公告)日：2015-07-23

申请号：US14584856

申请日：2014-12-29

Applicant: PHONETICA LAB S.R.L.

Inventor： Marco DURANTE ,  Giuseppe DURANTE ,  Raoul TREVISI

IPC: H04N7/14 ,  H04M3/51

CPC classification number: H04N7/141 ,  H04M3/2218 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5231 ,  H04M7/006 ,  H04M2201/50

Abstract: A communication system particularly for managing voice, video and data services between the station of an operator and the station of a user, the system including at least one device controlled by the operator to receive telephone calls forwarded by a call routing center and at least one unit that is controlled by the user and provided with elements for entering and displaying information and generating telephone calls. The device further includes elements for disabling the audio component of a telephone call generated by the at least one unit and elements for establishing with the unit a video call associated with the telephone call.

Abstract translation: 一种通信系统，特别是用于管理运营商的站点和用户站之间的语音，视频和数据业务，所述系统包括由操作者控制的至少一个设备，以接收由呼叫路由中心转发的电话呼叫和至少一个 单元由用户控制并且提供用于输入和显示信息和产生电话呼叫的元件。 该设备还包括用于禁用由至少一个单元生成的电话呼叫的音频分量的元件以及用于与该单元建立与该电话呼叫相关联的视频呼叫的元件。

公开(公告)号：US20150371304A1

公开(公告)日：2015-12-24

申请号：US14743827

申请日：2015-06-18

Applicant: PHONETICA LAB S.R.L.

Inventor： Marco DURANTE ,  Giuseppe DURANTE

IPC: G06Q30/06

CPC classification number: G06Q30/0613 ,  G06Q30/0281

Abstract: A system for the remote provision of customer support and sales services is provided. The system includes one or more passive video assistance stations and one or more active video assistance stations, and audiovisual communication elements, the stations being adapted to allow bidirectional communication between a customer and an operator in order to exchange commercial information; a control system, adapted to automatically select, following a request for commercial information by the customer, an active video assistance station. The system includes elements for locating the customer, and the control system being configured to automatically select the active station as a function of the location of the customer.

Abstract translation: 提供远程提供客户支持和销售服务的系统。 该系统包括一个或多个无源视频辅助站和一个或多个主动视频辅助站和视听通信元件，该站适于允许客户和操作者之间的双向通信，以便交换商业信息; 控制系统，适于在客户请求商业信息之后自动选择主动视频辅助站。 系统包括用于定位客户的元件，并且控制系统被配置为根据客户的位置来自动选择活动台。

公开(公告)号：US20150205467A1

公开(公告)日：2015-07-23

申请号：US14584880

申请日：2014-12-29

Applicant: PHONETICA LAB S.R.L.

Inventor： Marco DURANTE ,  Giuseppe DURANTE

IPC: G06F3/0484 ,  G06F3/0488 ,  G06F3/0482

CPC classification number: G06F3/0484 ,  G06F3/0482 ,  G06F3/0488 ,  H04N1/00344 ,  H04N1/42 ,  H04N1/4433

Abstract: A system for the remote management of services, including elements for communication between a user station and at least one video assistance station is provided. The system further includes elements for detecting the selection on the part of the user of at least one service managed by the system, elements for activating functionalities that are associated with the selected service, and elements for selecting and associating dynamically, on the basis of the activation, one of the video assistance stations.

Abstract translation: 提供了用于远程管理服务的系统，包括用户站和至少一个视频辅助站之间的通信的元件。 该系统还包括用于检测由系统管理的至少一个服务的用户的选择的元素，用于激活与所选服务相关联的功能的元素，以及用于动态地选择和关联的元素， 激活视频辅助电台之一。