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    System And Method For Tracking A User's Navigation On A Website And Enabling A Customer Service Representative To Replicate The User's State
    1.
    发明申请
    System And Method For Tracking A User's Navigation On A Website And Enabling A Customer Service Representative To Replicate The User's State 审中-公开
    用于跟踪用户在网站上导航并启用客户服务代表以复制用户状态的系统和方法

    公开(公告)号：US20090182643A1

    公开(公告)日：2009-07-16

    申请号：US12350273

    申请日：2009-01-08

    申请人： Paul D. Holstein ,  Nicolas Dubus ,  Daniel Shields

    发明人： Paul D. Holstein ,  Nicolas Dubus ,  Daniel Shields

    IPC分类号： G06Q30/00 ,  G06Q10/00

    CPC分类号： G06Q30/02 ,  G06Q30/0601 ,  G06Q40/12

    摘要： A system, method and computer readable medium for tracking and replicating user navigation on a website having multiple user web pages. At least one user web page includes a session code link that displays a session code identifier to the user and causes a session code and a web page identifier to be stored in a database. A customer service representative (CSR) web page is then adapted to display the stored session code identifier and provide a replicate state link that will cause the server to display the user web page identified by the user web page identifier to the CSR. This allows the CSR to see the page being viewed by the user when the user requests assistance in using the website.

    摘要翻译： 一种用于在具有多个用户网页的网站上跟踪和复制用户导航的系统，方法和计算机可读介质。 至少一个用户网页包括会话代码链接，其向用户显示会话代码标识符，并使会话代码和网页标识符存储在数据库中。 客户服务代表（CSR）网页然后适于显示所存储的会话代码标识符并提供复制状态链接，该链接将使服务器将用户网页标识符标识的用户网页显示给CSR。 这允许CSR在用户请求协助使用网站时看到用户正在查看的页面。