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1.发明申请OPTIMIZED METHOD TO SELECT AND RETRIEVE A CONTACT CENTER TRANSACTION FROM A SET OF TRANSACTIONS STORED IN A QUEUING MECHANISM 有权优化方法选择和检索联系中心交易从存在于一个机构中的一组交易公开(公告)号：US20100054431A1
公开(公告)日：2010-03-04
申请号：US12201365
申请日：2008-08-29
申请人： Peeyush JAISWAL , Naveen NARAYAN
发明人： Peeyush JAISWAL , Naveen NARAYAN
IPC分类号： H04M1/64
CPC分类号： H04M1/2745 , H04M1/72561
摘要： A system and method to select and retrieve contact center transactions from a set of transactions stored in a queuing mechanism. The system includes an interactive voice response system configured to accept at least one call and dynamically populate a web form with call data associated with the at least one call. The system also includes a queuing engine configured to allow a call agent to access the call data prior to the at least one call being connected to the call agent.
摘要翻译： 一种从存储在排队机制中的一组事务中选择和检索联络中心事务的系统和方法。 所述系统包括配置成接受至少一个呼叫并且利用与所述至少一个呼叫相关联的呼叫数据动态地填充网络表单的交互式语音响应系统。 该系统还包括排队引擎，其被配置为允许呼叫代理在至少一个呼叫连接到呼叫代理之前访问呼叫数据。
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2.发明申请OPTIMIZED METHOD TO SELECT AND RETRIEVE A CONTACT CENTER TRANSACTION FROM A SET OF TRANSACTIONS STORED IN A QUEUING MECHANISM 有权优化方法选择和检索联系中心交易从存在于一个机构中的一组交易公开(公告)号：US20120314847A1
公开(公告)日：2012-12-13
申请号：US13586318
申请日：2012-08-15
申请人： Peeyush JAISWAL , Naveen NARAYAN
发明人： Peeyush JAISWAL , Naveen NARAYAN
CPC分类号： H04M1/2745 , H04M1/72561
摘要： A system and method to select and retrieve contact center transactions from a set of transactions stored in a queuing mechanism. The system includes an interactive voice response system configured to accept at least one call and dynamically populate a web form with call data associated with the at least one call. The system also includes a queuing engine configured to allow a call agent to access the call data prior to the at least one call being connected to the call agent.
摘要翻译： 一种从存储在排队机制中的一组事务中选择和检索联络中心事务的系统和方法。 所述系统包括配置成接受至少一个呼叫并且利用与所述至少一个呼叫相关联的呼叫数据动态地填充网络表单的交互式语音响应系统。 该系统还包括排队引擎，其被配置为允许呼叫代理在至少一个呼叫连接到呼叫代理之前访问呼叫数据。
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