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1.发明授权Call center system with graphical user interface and method of operation thereof 有权具有图形用户界面的呼叫中心系统及其操作方法公开(公告)号：US08908836B2
公开(公告)日：2014-12-09
申请号：US13414541
申请日：2012-03-07
申请人： Randy Budd-Jack , Greg Lee Bray
发明人： Randy Budd-Jack , Greg Lee Bray
CPC分类号： H04M3/5183 , H04M2201/42 , H04M2203/256
摘要： A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call window on the activation button; and activating a transmitting icon includes establishing a contextual awareness of interactive data elements and operational actions.
摘要翻译： 呼叫中心系统的操作方法包括：提供具有显示器的操作员控制台; 在操作员控制台的显示器上实例化激活按钮，包括：围绕激活按钮着色活动框架，在激活按钮中选择所选择的网络，并在激活按钮上呈现入站呼叫窗口; 并且激活发送图标包括建立交互式数据元素和操作动作的上下文感知。
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2.发明申请CALL CENTER SYSTEM WITH GRAPHICAL USER INTERFACE AND METHOD OF OPERATION THEREOF 有权具有图形用户界面的呼叫中心系统及其操作方法公开(公告)号：US20120263280A1
公开(公告)日：2012-10-18
申请号：US13414541
申请日：2012-03-07
申请人： Randy Budd-Jack , Greg Lee Bray
发明人： Randy Budd-Jack , Greg Lee Bray
CPC分类号： H04M3/5183 , H04M2201/42 , H04M2203/256
摘要： A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call window on the activation button; and activating a transmitting icon includes establishing a contextual awareness of interactive data elements and operational actions.
摘要翻译： 呼叫中心系统的操作方法包括：提供具有显示器的操作员控制台; 在操作员控制台的显示器上实例化激活按钮，包括：围绕激活按钮着色活动框架，在激活按钮中选择所选择的网络，并在激活按钮上呈现入站呼叫窗口; 并且激活发送图标包括建立交互式数据元素和操作动作的上下文感知。
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