公开(公告)号：US12114236B2

公开(公告)日：2024-10-08

申请号：US17878806

申请日：2022-08-01

申请人： Hopgrade, Inc.

发明人： John Stuart Kime ,  Nathan Robert Jones ,  Christopher Tice Peifer ,  Andrew David Michaelis ,  Quenby Justina Swinson-Mitchell ,  David Rodriguez ,  Nathan Madera

IPC分类号： H04W4/20 ,  H04L12/18 ,  H04M3/42 ,  H04W4/02 ,  H04W4/21 ,  H04W4/80 ,  H04W12/02 ,  H04W12/033

CPC分类号： H04W4/20 ,  H04L12/1813 ,  H04M3/42008 ,  H04W4/023 ,  H04W4/21 ,  H04W4/80 ,  H04W12/02 ,  H04W12/033 ,  H04M2203/105 ,  H04M2203/2072 ,  H04M2203/2094 ,  H04M2203/256 ,  H04M2203/6045

摘要： In some embodiments, the present invention provides for a computer system which includes at least the following components: a plurality of computing devices associated with a plurality of users associated with a plurality of users; where each computing device of the plurality of computing devices is configured to: electronically receive software which, when being executed, cause such computing device to display a plurality of instances of a specifically programmed graphical user interface (GUI); where each instance of the GUI is configured to display a real-time updatable meeting information representative of a direct electronic proximity-based communication between at least two computing devices associated with at least two users who desire to meet at a particular location to engage in a transaction of at least one good, at least one service, or both, whose marketable value lasts for a period of 30 seconds to 60 minutes.

公开(公告)号：US11818282B2

公开(公告)日：2023-11-14

申请号：US17170966

申请日：2021-02-09

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Lisa Seacat DeLuca ,  Jeremy A. Greenberger ,  David M. Ogle

IPC分类号： H04M3/22 ,  H04L9/40 ,  H04W12/06 ,  H04M3/51

CPC分类号： H04M3/2281 ,  H04L63/0853 ,  H04M3/5183 ,  H04W12/06 ,  H04M2203/256 ,  H04M2203/6009 ,  H04M2203/6045

摘要： A method, computer system, and computer program product for processing a secure data phone request are provided. The embodiment may include receiving a plurality of user responses to one or more security questions. The embodiment may also include identifying, during a phone call, a request for sensitive information by a call participant. The embodiment may further include identifying a response within the plurality of received user responses that satisfies the identified request. The embodiment may also include transmitting the identified response to the call participant.

公开(公告)号：US20180176377A1

公开(公告)日：2018-06-21

申请号：US15736302

申请日：2016-05-13

申请人： VIRTUALQ GMBH

发明人： NIELS ARNDT LIEBISCH ,  ULF-KARL-HUGO KUEHNAPFEL ,  JENS MARTIN KUEHNAPFEL

IPC分类号： H04M3/51 ,  H04M3/523

CPC分类号： H04M3/5175 ,  H04M3/4286 ,  H04M3/48 ,  H04M3/5166 ,  H04M3/5191 ,  H04M3/5231 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/256 ,  H04M2203/407

摘要： A virtual queuing system includes a server connected to a call center. The call center includes an automatic call distributor and a firewall. The server maintains virtual queues. User interfaces enqueu a call by a user of the call center to the virtual queues via the server. An application programming interface interfaces the user interfaces to the server. A virtual queuing connector module connects the automatic call distributor of the call center to the application programming interface across the firewall of the call center via requests or pulls initiated by the virtual queuing connector module. The virtual queuing connector module and the automatic call distributor are operated inside the firewall. The server, the application programming interface, and the user interfaces are operated outside the firewall. When a call is up, the call is connected as a prioritized call, assigned to a reserved IVR channel, and put through first.

公开(公告)号：US09979821B2

公开(公告)日：2018-05-22

申请号：US15410846

申请日：2017-01-20

申请人： Interactive Intelligence Group, Inc.

发明人： Mark R. Stumpf ,  Chad McCormick ,  Brian Wolfe

IPC分类号： H04M3/51

CPC分类号： H04M3/5158 ,  H04M2203/256 ,  H04M2203/401

摘要： A system and method are presented for advanced campaign management in outbound dialing platforms. In a contact center environment, a dialing campaign may be configured such that the outbound dialing platform modifies its behavior automatically throughout the dialing campaign as conditions change. Dialing campaigns may be constructed from groups, which are organized into a campaign sequence. As the campaign sequence flows between groups, details of the campaign may be monitored and evaluated by the platform. Group transitions may be initiated based on activation triggers. In an embodiment, campaign sequences may also be automatically transitioned to new campaign sequences, paused, or reset based on activation triggers. A transition may also be initiated by manual override of the platform.

公开(公告)号：US09924037B1

公开(公告)日：2018-03-20

申请号：US15635459

申请日：2017-06-28

申请人： STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

发明人： Aaron C. Kammeyer ,  Randall J. Kirchner ,  Christopher L. Ward ,  Louis A. Littell

IPC分类号： H04M3/51 ,  H04M3/42

CPC分类号： H04M3/58 ,  G06F17/30598 ,  G06F21/6218 ,  G06F21/84 ,  G06Q40/02 ,  G06Q40/08 ,  H04M3/42068 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5233 ,  H04M7/0012 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/256 ,  H04M2203/404 ,  H04M2203/558 ,  H04M2203/6009 ,  H04M2203/6018

摘要： Methods, systems, apparatus, and non-transitory computer readable media are described for a scalable computer-telephony integration system. Various aspects may include storing sets of call agent login information for several call agents within the computer-telephony integration system and across several independent computing systems in a contact center login database. Additionally, various aspects may include generating several contact center service categories and sets of contact information for each contact center service category, which may be stored in a contact center directory database. When an incoming call is received from a customer, various aspects may include obtaining customer call information from the customer and generating a customer call key, which may be stored as a reference to the customer call information in a contact center customer call information database. The call key may be used to reduce an amount of data electronically transferred between call agents during telephone call transfers.

公开(公告)号：US09866692B2

公开(公告)日：2018-01-09

申请号：US15431563

申请日：2017-02-13

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Praphul Kumar ,  Aaron Wellman ,  Ahmed Tewfik Bouzid

IPC分类号： H04M3/00 ,  H04M3/51 ,  H04M3/523

CPC分类号： H04M3/5183 ,  H04M3/4936 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2203/256 ,  H04M2203/556

摘要： A call handling platform receives a call placed by a caller to a calling number. The call handling platform computes an experience score for the caller using measurements of a subset of data points based on an interaction of the caller with an interactive voice response (IVR) module during the call. The experience score reflects a numerical measure of a level of satisfaction of the caller in interacting with the IVR module. The call handling platform compares the experience score to a predetermined threshold that indicates a minimum level of caller satisfaction, and determines that the experience score indicates that the caller has a lower level of satisfaction than the minimum level of satisfaction. Conditioned on this determination, the call handling platform routes the call to a human agent at a call center, along with enabling the agent to perceive a representation of the experience score.

公开(公告)号：US09860363B2

公开(公告)日：2018-01-02

申请号：US14855887

申请日：2015-09-16

申请人： HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

发明人： Jeffrey Hawkins ,  Robert Haitani ,  Mark Davis

IPC分类号： H04M1/247 ,  H04M1/725 ,  H04W4/12 ,  H04W12/06 ,  H04M1/2745 ,  H04M1/663

CPC分类号： H04M1/7255 ,  H04L63/083 ,  H04M1/2472 ,  H04M1/2477 ,  H04M1/274525 ,  H04M1/274533 ,  H04M1/27455 ,  H04M1/663 ,  H04M1/72522 ,  H04M1/72583 ,  H04M2203/256 ,  H04M2250/22 ,  H04W4/12 ,  H04W12/06

摘要： Embodiments described herein provide a method and technique for operating a computing device. An interface is displayed for enabling the computing device to control a voicemail system. The interface includes one or more display objects, wherein each display object is selectable by a user to enter a command input assigned to that display object. A selection is detected of any one of the one or more display objects, and the command input assigned to the display object is identified. A signal tone is generated corresponding to the command input. The signal input may be transmitted across a network to the voicemail system to communicate a command to the voicemail system.

公开(公告)号：US09807581B2

公开(公告)日：2017-10-31

申请号：US15424430

申请日：2017-02-03

申请人： Laaser Critical Communications Corp.

发明人： Michael R. Self ,  Frederick L. White ,  Jonathan Aubrey Harmer ,  Raymond John Penn

IPC分类号： H04W4/22 ,  H04W4/02 ,  H04W4/14 ,  H04M1/725 ,  H04M3/42

CPC分类号： H04W4/90 ,  H04L12/1895 ,  H04L51/00 ,  H04L51/20 ,  H04M1/72541 ,  H04M3/42357 ,  H04M3/5116 ,  H04M2201/42 ,  H04M2203/256 ,  H04M2207/18 ,  H04M2242/04 ,  H04M2242/14 ,  H04M2242/30 ,  H04W4/023 ,  H04W4/025 ,  H04W4/14

摘要： Computer systems, according to various embodiments, are adapted to assist emergency services providers in determining the location of an individual who is in need of help. In various embodiments, the system may be adapted to determine a current dispatchable location for the individual who is in need of help, use the determined dispatchable location to determine which particular public-safety answering point will be handling an emergency electronic communication (e.g., text message or other, non-text digital or analog electronic communication) regarding the individual, update a data structure associated with the particular public-safety answering point to indicate the individual's current location, and then initiate and/or mediate an electronic communication between the individual and the emergency services provider. In various embodiments, updating the database may provide more accurate information regarding the individual's location than would otherwise be available for the individual.

公开(公告)号：US20170256287A1

公开(公告)日：2017-09-07

申请号：US15446266

申请日：2017-03-01

申请人： Meograph, Inc.

发明人： Clayton Garrett ,  Ajmal Kunnummal ,  Michael Leybovich

IPC分类号： G11B27/036 ,  H04N21/472 ,  G11B27/10 ,  H04M1/725 ,  H04N5/93

CPC分类号： G11B27/036 ,  G11B27/10 ,  H04M1/72522 ,  H04M2203/256 ,  H04M2250/52 ,  H04N5/77 ,  H04N5/9305 ,  H04N9/8227 ,  H04N21/41407 ,  H04N21/47205 ,  H04N21/854

摘要： The disclosure includes embodiments for generating a synched video. A method includes determining a duration and a number of discrete frames of an original video. The method includes determining a type of replacement video that includes a live source or a recorded source. The method includes tracking a location of an original head in the original video to determine positioning data for the original head in each of the discrete frames. The method includes synching the replacement video to the original video based on a position, a size and a rotation between the original head in the original video and a replacement head in the replacement video, wherein the synching generates a synched video which synchs the replacement head to the original head based on the position, the size and the rotation.

公开(公告)号：US20170098204A1

公开(公告)日：2017-04-06

申请号：US15291897

申请日：2016-10-12

申请人： Securus Technologies, Inc.

发明人： Michael D. Rodgers ,  Mikel Richards ,  Stuart Rosenfield ,  Richard Falcone ,  John J. Viola ,  Lee R. Johnson ,  Luke Keiser

IPC分类号： G06Q20/10 ,  H04M3/20 ,  G06Q20/16 ,  H04M3/493

CPC分类号： G06Q20/108 ,  G06Q20/10 ,  G06Q20/16 ,  G06Q40/00 ,  G06Q40/02 ,  H04M3/20 ,  H04M3/493 ,  H04M2203/105 ,  H04M2203/256 ,  H04M2203/6054 ,  H04M2203/654 ,  H04M2242/18

摘要： Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality for establishing an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least distant deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility or to interact with the individual. During such calls a deposit request may be made and the deposit accepted.