公开(公告)号：US20060174250A1

公开(公告)日：2006-08-03

申请号：US11047001

申请日：2005-01-31

Applicant: Ajita John ,  Reinhard Klemm ,  Doree Seligmann

Inventor： Ajita John ,  Reinhard Klemm ,  Doree Seligmann

IPC: G06F9/46

CPC classification number: G06Q10/10

Abstract: Methods and apparatus are provided for controlling an availability of a user in an enterprise environment. If an enterprise user requests to change an availability status on one or more media, a determination is made as to whether to grant the request based on one or more predefined criteria associated with the enterprise. For example, the predefined criteria may comprise resource needs or one or more policies of the enterprise. The predefined criteria may be expressed as one or more rules in a rule base.

Abstract translation: 提供了用于控制企业环境中用户的可用性的方法和装置。 如果企业用户请求更改一个或多个媒体上的可用性状态，则确定是否基于与该企业相关联的一个或多个预定标准来授予请求。 例如，预定义的标准可以包括企业的资源需求或一个或多个策略。 预定义的标准可以表示为规则库中的一个或多个规则。

公开(公告)号：US20070274503A1

公开(公告)日：2007-11-29

申请号：US11418331

申请日：2006-05-04

Applicant: Reinhard Klemm ,  Doree Seligmann

Inventor： Reinhard Klemm ,  Doree Seligmann

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/42051 ,  H04M2203/2038

Abstract: A system and method for permitting an initiator of a communication session request and a recipient of the communication session request to quickly negotiate the beginning of a communication session, such as a phone call, wherein the negotiation is performed based on the expressed current need and the current availability of the recipient.

Abstract translation: 一种用于允许通信会话请求的发起者和通信会话请求的接收方快速协商诸如电话呼叫的通信会话的开始的系统和方法，其中基于所表达的当前需要进行协商，并且 目前收件人的可用性。

公开(公告)号：US20060155733A1

公开(公告)日：2006-07-13

申请号：US10999902

申请日：2004-11-30

Applicant: Ajita John ,  Reinhard Klemm ,  Doree Seligmann

Inventor： Ajita John ,  Reinhard Klemm ,  Doree Seligmann

IPC: G06F17/00

CPC classification number: H04M3/42374 ,  H04L67/24 ,  H04L67/2804

Abstract: Methods and apparatus are provided for collecting proxy presence information about an object associated with a user from one or more proxy presence sources associated with the user. A proxy presence agent is associated with each of the proxy presence sources; and the proxy presence agents provide proxy presence information to one or more presence servers. The object may be, for example, one or more of a business document, an application document, or one or more runtime objects associated with the user. The proxy presence agent reports one or more of macropresence events and micropresence events related to the object. A continuous presence function is generated for each of the proxy presence sources that characterizes the likelihood that the object is active at the corresponding presence source at a given time. The proxy presence sources may include, for example, one or more business applications, application execution environments, devices or locations.

公开(公告)号：US20060085417A1

公开(公告)日：2006-04-20

申请号：US10955917

申请日：2004-09-30

Applicant: Ajita John ,  Reinhard Klemm ,  Thomas Petsche ,  Doree Seligmann

Inventor： Ajita John ,  Reinhard Klemm ,  Thomas Petsche ,  Doree Seligmann

IPC: G06F17/30

CPC classification number: G06F17/30604 ,  G06F2216/03 ,  G06Q10/06

Abstract: Methods and apparatus are provided for analyzing user activity and for recording such user activity in an entity relationship model. A network is searched for materials associated with a user and content analysis techniques are performed on the associated materials to extract one or more characteristics from the associated materials based on predefined criteria. The extracted information is stored in an entity relationship model that relates the user to the extracted characteristics. The characteristics may include activity information, expertise information and location information. The entity relationship model can thereafter be searched to identify and optionally contact one or more users having desired characteristics.

Abstract translation: 提供了用于分析用户活动并在实体关系模型中记录这样的用户活动的方法和装置。 搜索网络与用户相关联的材料，并且对相关联的材料执行内容分析技术以基于预定标准从相关联的材料中提取一个或多个特征。 提取的信息被存储在将用户与提取的特征相关联的实体关系模型中。 特征可以包括活动信息，专业知识信息和位置信息。 此后可以搜索实体关系模型以识别并且可选地联系具有期望特征的一个或多个用户。

公开(公告)号：US20050070312A1

公开(公告)日：2005-03-31

申请号：US10742243

申请日：2003-12-19

Applicant: Doree Seligmann ,  Michael Sammon ,  Lynne Brotman ,  Anjum Khan ,  Reinhard Klemm ,  Ajita John ,  David Boyer

Inventor： Doree Seligmann ,  Michael Sammon ,  Lynne Brotman ,  Anjum Khan ,  Reinhard Klemm ,  Ajita John ,  David Boyer

IPC: H04M3/44 ,  H04L12/56 ,  H04L12/66 ,  H04M3/42 ,  H04W4/02 ,  H04Q7/20

CPC classification number: H04M3/42229 ,  H04M2242/30 ,  H04W4/02

Abstract: A method and apparatus for enabling a user of a telecommunications terminal to specify desired characteristics for the recipient of a call in lieu of a contact identifier are disclosed. The illustrative embodiment enables a user to specify one or more of the following criteria for a recipient: (i) a role requirement that specifies a role (e.g., a nurse, a doctor, etc.); (ii) a capability requirement that specifies one or more capabilities (e.g., able to speak Spanish, etc.); (iii) a location requirement (e.g., on the third floor of Building A, etc.); and (iv) a cardinality descriptor for the number of recipients (e.g., one recipient, at least three recipients, etc.). The illustrative embodiment also employs availability data (e.g., a schedule, etc.) and rules to determine whether a particular person is available to receive a call.

Abstract translation: 公开了一种用于使电信终端的用户能够指定呼叫的接收者代替联系人标识符的期望特征的方法和装置。 说明性实施例使得用户能够为接收者指定以下标准中的一个或多个：（i）指定角色的角色要求（例如护士，医生等）; （ii）指定一种或多种能力（例如能说西班牙语等）的能力要求; （iii）位置要求（例如，A楼三楼等）; 和（iv）用于接收者数量（例如，一个接收者，至少三个接收者等）的基数描述符。 说明性实施例还采用可用性数据（例如，时间表等）和规则来确定特定人员是否可用于接收呼叫。

公开(公告)号：US20060117050A1

公开(公告)日：2006-06-01

申请号：US10999901

申请日：2004-11-30

Applicant: Ajita John ,  Reinhard Klemm ,  Doree Seligmann ,  Xueshan Shan

Inventor： Ajita John ,  Reinhard Klemm ,  Doree Seligmann ,  Xueshan Shan

IPC: G06F17/00

CPC classification number: H04M3/42365 ,  H04L67/24

Abstract: Methods and apparatus are disclosed for collecting presence information about a user from one or more presence sources associated with the user, such as applications, devices and locations. A presence agent is associated with each presence source; and the presence agents provide presence information to one or more presence servers. Typically, the presence agents execute on a processor associated with the corresponding presence source. The presence agent reports one or more of macropresence events and micropresence events. The presence agent optionally prompts the user to update the presence information based on one or more criteria, such as exceeding a time threshold since the last presence event. Continuous presence functions are generated for each presence source that characterize the likelihood of the user to be present on the corresponding presence source at a given time.

Abstract translation: 公开了用于从与用户相关联的一个或多个存在源（例如应用，设备和位置）收集关于用户的存在信息的方法和装置。 存在代理与每个存在源相关联; 并且存在代理向一个或多个存在服务器提供呈现信息。 通常，存在代理在与相应存在源相关联的处理器上执行。 存在代理报告一个或多个宏观事件和微观事件。 存在代理可选地提示用户基于一个或多个准则更新存在信息，例如超过自上次存在事件以来的时间阈值。 为每个存在源生成连续存在函数，其表征用户在给定时间在相应存在源上存在的可能性。

公开(公告)号：US20060092978A1

公开(公告)日：2006-05-04

申请号：US10989104

申请日：2004-11-15

Applicant: Ajita John ,  Reinhard Klemm ,  Doree Seligmann

Inventor： Ajita John ,  Reinhard Klemm ,  Doree Seligmann

IPC: H04J3/24

CPC classification number: H04M3/42153 ,  H04M3/527 ,  H04Q3/0029

Abstract: Methods and apparatus are provide for developing a virtual assistant for at least one party of a communication. A developer provides one or more virtual assistant software modules that control an execution of the virtual assistant; and also provides a set of proxy methods that are called by the virtual assistant software modules to provide one or more desired functions. The developer may optionally be presented with a library containing one or more virtual assistant software modules or proxy methods. The developer can optionally revise the one or more virtual assistant software modules or proxy methods selected from the library, for example, based on a selection of one or more supported external applications.

Abstract translation: 方法和装置提供用于开发至少一个通信方的虚拟助理。 开发者提供一个或多个虚拟助手软件模块来控制虚拟助手的执行; 并且还提供由虚拟助理软件模块调用以提供一个或多个所需功能的一组代理方法。 开发者可以可选地呈现包含一个或多个虚拟助理软件模块或代理方法的库。 开发人员可以选择性地修改从库中选择的一个或多个虚拟助理软件模块或代理方法，例如，基于一个或多个支持的外部应用的选择。

公开(公告)号：US20060067352A1

公开(公告)日：2006-03-30

申请号：US10989105

申请日：2004-11-15

Applicant: Ajita John ,  Reinhard Klemm ,  Doree Seligmann

Inventor： Ajita John ,  Reinhard Klemm ,  Doree Seligmann

IPC: H04L12/28

CPC classification number: G06Q10/06 ,  G06Q10/107

Abstract: Methods and apparatus are disclosed for providing a virtual assistant to at least one party of a communication. The virtual assistant is injected into the communication, for example, by a VXML engine. The operation of the virtual assistant is controlled by one or more software modules that are obtained from a proxy node. The software modules allow commands received from or destined for the party to be interpreted. The virtual assistant may optionally be customized based on a selection of the one or more supported external applications. The proxy node provides at least one method for the party that allows the party to access functionality provided by at least one external application. The proxy node interprets signals from the virtual assistant; converts the signals from the virtual assistant into commands for the external application; and converts one or more of commands, messages and data from the external application into signals understood by the virtual assistant.

Abstract translation: 公开了用于向通信的至少一方提供虚拟助理的方法和装置。 虚拟助理例如由VXML引擎注入到通信中。 虚拟助理的操作由从代理节点获得的一个或多个软件模块控制。 软件模块允许解释从或从该目的地接收或发往的一方的命令。 可以可选地基于对所述一个或多个受支持的外部应用的选择来定制虚拟助理。 代理节点为该方提供至少一种允许该方访问由至少一个外部应用提供的功能的方法。 代理节点解释虚拟助手的信号; 将来自虚拟助理的信号转换为外部应用的命令; 并将来自外部应用的命令，消息和数据中的一个或多个转换成虚拟助手理解的信号。

公开(公告)号：US20060067252A1

公开(公告)日：2006-03-30

申请号：US10955918

申请日：2004-09-30

Applicant: Ajita John ,  Reinhard Klemm ,  Doree Seligmann

Inventor： Ajita John ,  Reinhard Klemm ,  Doree Seligmann

IPC: H04L12/16

CPC classification number: G06Q10/107 ,  G06Q10/06

Abstract: Methods and apparatus are provided for developing and processing workflows that include communication tasks. A workflow is generated according to the present invention by inserting at least one communication node in the workflow. The communication node associated is with a communication task having at least one property that is resolved at run time. For example, the media type, recipient list, or timing of a communication may be resolved at run-time. A workflow generation tool is provided that generates a workflow based on (i) a user selection of at least one communication node to insert in a workflow, and (ii) a user specification of one or more properties of the communication task, wherein at least one property of the communication task is resolved at run time. At run-time, a workflow engine parses at least communication node in a workflow associated with a communication task and having at least one property that is resolved at run time.

Abstract translation: 提供了用于开发和处理包括通信任务的工作流的方法和装置。 根据本发明，通过在工作流中插入至少一个通信节点来生成工作流程。 所关联的通信节点具有在运行时解析的至少一个属性的通信任务。 例如，可以在运行时解决通信的媒体类型，收件人列表或时间。 提供了一种工作流生成工具，其基于（i）至少一个通信节点的用户选择以插入到工作流中，并且（ii）用户指定通信任务的一个或多个属性，生成工作流，其中至少 通信任务的一个属性在运行时解决。 在运行时，工作流引擎至少解析与通信任务相关联的工作流中的通信节点，并且具有在运行时解析的至少一个属性。

公开(公告)号：US20060182251A1

公开(公告)日：2006-08-17

申请号：US11049916

申请日：2005-02-03

Applicant: Doree Seligmann ,  Xueshan Shan ,  Reinhard Klemm ,  Ajita John

Inventor： Doree Seligmann ,  Xueshan Shan ,  Reinhard Klemm ,  Ajita John

IPC: H04M3/42

CPC classification number: H04M3/48 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/42374 ,  H04M2201/14 ,  H04M2203/2072

Abstract: An apparatus and methods are disclosed that enable a caller to specify a condition of availability for a return call when the caller is unable to reach the called user. A condition might indicate a time interval in which the caller is willing to accept a return call, a location, or some other constraints. In the illustrative embodiments, when a caller places a call and is unable to reach the called user, the caller is prompted via an interactive voice response (IVR) system for one or more conditions of availability for a return call. As soon as the called user's terminal becomes available, a software application checks whether the condition of availability is satisfied, and if so, establishes a call between the caller's terminal and the called user's terminal.

Abstract translation: 公开了一种装置和方法，其使呼叫者能够在呼叫者不能到达被叫用户时指定返回呼叫的可用性条件。 条件可能指示呼叫者愿意接受返回呼叫，位置或其他一些约束的时间间隔。 在说明性实施例中，当呼叫者发出呼叫并且不能到达被叫用户时，通过交互式语音响应（IVR）系统提示呼叫者用于返回呼叫的一个或多个可用性条件。 一旦被叫用户的终端可用，软件应用程序检查是否满足可用性条件，如果是，则在呼叫者的终端和被叫用户的终端之间建立呼叫。