公开(公告)号：US12026743B2

公开(公告)日：2024-07-02

申请号：US17835211

申请日：2022-06-08

申请人： OnePIN, Inc.

发明人： Feyzi Celik ,  Marcin Nowak

IPC分类号： H04M3/42 ,  G06F9/54 ,  G06F16/958 ,  G06Q30/01 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0207 ,  G06Q30/0242 ,  G06Q30/0251 ,  G06Q50/00 ,  H04M1/2757 ,  H04M1/72406 ,  H04M1/72448 ,  H04M3/493 ,  H04M7/00 ,  H04M15/00 ,  H04W4/14 ,  H04W4/16 ,  H04W4/60 ,  H04W8/18 ,  H04W8/26 ,  G06F16/955 ,  G06Q30/016 ,  H04M1/72445 ,  H04W4/00 ,  H04W4/21

CPC分类号： G06Q30/0251 ,  G06F9/542 ,  G06F16/972 ,  G06Q30/01 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0207 ,  G06Q30/0245 ,  G06Q30/0267 ,  G06Q50/01 ,  H04M1/2757 ,  H04M1/72406 ,  H04M1/72448 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42153 ,  H04M3/42195 ,  H04M3/42357 ,  H04M3/42365 ,  H04M3/4931 ,  H04M7/0042 ,  H04M15/58 ,  H04M15/62 ,  H04M15/705 ,  H04M15/735 ,  H04M15/7556 ,  H04M15/80 ,  H04M15/84 ,  H04M15/844 ,  H04M15/848 ,  H04M15/852 ,  H04M15/856 ,  H04W4/14 ,  H04W4/16 ,  H04W4/60 ,  H04W8/18 ,  H04W8/26 ,  G06F16/955 ,  G06Q30/016 ,  H04M1/72445 ,  H04M2203/651 ,  H04M2203/655 ,  H04M2215/8158 ,  H04W4/00 ,  H04W4/21

摘要： This disclosure provides aspects and embodiments of methods, services, and platforms for prompting users with a zero account balance to send a callback message to a contact informing the contact that the user cannot call them and asking the contact to call the user. This disclosure further provides location determining platforms and rewards platforms for users.

公开(公告)号：US20240195911A1

公开(公告)日：2024-06-13

申请号：US18221264

申请日：2023-07-12

申请人： Comcast Cable Communications, LLC

发明人： Jiongkuan Hou ,  Gerald A. Mason, JR. ,  Dale Devert Mozingo

IPC分类号： H04M3/42 ,  H04L65/1069 ,  H04L65/1104

CPC分类号： H04M3/42042 ,  H04L65/1069 ,  H04L65/1104 ,  H04M3/42153

摘要： Methods and apparatus for improving caller identification in telecommunications services based on general-purpose networks are described. A gateway device may process invitation messages sent from a telephone via a private branch exchange, in which the private branch exchange has replaced the number of the telephone with a customized number. The gateway device may determine that the customized number is mapped to an account-related number, and insert that number into a field of the invitation messages that is examined by a telecommunications provider and associated trunking services for account-related purposes.

公开(公告)号：US20240073311A1

公开(公告)日：2024-02-29

申请号：US18503591

申请日：2023-11-07

申请人： Ultratec, Inc.

发明人： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC分类号： H04M1/247 ,  H04M3/42 ,  H04M3/51 ,  H04W4/16 ,  H04W4/90

CPC分类号： H04M1/2475 ,  H04M3/42153 ,  H04M3/42391 ,  H04M3/5116 ,  H04W4/16 ,  H04W4/90 ,  H04M2203/256

摘要： An assisted user's (AU's) captioning device for assisting an AU during a call with a hearing user (HU) wherein the hearing user uses a HU's communication device, the captioning device comprising a display screen and a processor linked to the display screen, the processor programmed to perform the steps of upon receiving a call, automatically determining if the call is from one of a first set of HUs, upon determining that the call is from one of the first set of HUs, automatically initiating captioning and presenting captions of an HU voice signal during at least a portion of the call, and upon determining that the call is not from one of the first set of HUs, starting the call without captioning and providing an option to the AU to initiate captioning during the call.

公开(公告)号：US11825008B2

公开(公告)日：2023-11-21

申请号：US18111695

申请日：2023-02-20

申请人： Ultratec, Inc.

发明人： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC分类号： H04M1/247 ,  H04M3/51 ,  H04M3/42 ,  H04W4/16 ,  H04W4/90

CPC分类号： H04M1/2475 ,  H04M3/42153 ,  H04M3/42391 ,  H04M3/5116 ,  H04W4/16 ,  H04W4/90 ,  H04M2203/256

摘要： An assisted user's (AU's) captioning device for assisting an AU during a call with a hearing user (HU) wherein the hearing user uses a HU's communication device, the captioning device comprising a display screen and a processor linked to the display screen, the processor programmed to perform the steps of upon receiving a call, automatically determining if the call is from one of a first set of HUs, upon determining that the call is from one of the first set of HUs, automatically initiating captioning and presenting captions of an HU voice signal during at least a portion of the call, and upon determining that the call is not from one of the first set of HUs, starting the call without captioning and providing an option to the AU to initiate captioning during the call.

公开(公告)号：US20180359094A1

公开(公告)日：2018-12-13

申请号：US15839434

申请日：2017-12-12

申请人： GLOBAL TEL*LINK CORPORATION

发明人： Stephen L. HODGE

IPC分类号： H04L9/32 ,  H04M3/42 ,  H04M1/67 ,  H04M3/428 ,  G06F17/30 ,  H04M3/22

CPC分类号： H04L9/3231 ,  G06F17/30002 ,  G06F17/30029 ,  H04M1/67 ,  H04M3/2218 ,  H04M3/382 ,  H04M3/42042 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/4211 ,  H04M3/42153 ,  H04M3/4288 ,  H04M2203/6081

摘要： The present disclosure provides details of a system and method for customizing an inmate communication notification. Such a system provides an inmate different customized notification messages to be played to different called parties. The system includes a list of different contacts, and each of the contacts can be associated with one or more contact numbers. Each contact number is associated with one or more customized notification messages. The customized notification messages include terms, phrases, and sentences that draw the called party's attention and sound familiar to the called party. The customized notification messages include customized text files, audio files, and video files. An inmate chooses one or more customized notification messages to be played to a called party.

公开(公告)号：US20180324299A1

公开(公告)日：2018-11-08

申请号：US15863562

申请日：2018-01-05

申请人： T-Mobile USA, Inc.

发明人： Muhammad Ejaz Sial ,  Shujaur Mufti ,  Zeeshan Jahangir

IPC分类号： H04M3/436 ,  H04W4/16 ,  H04M3/54

CPC分类号： H04M3/436 ,  H04L65/1006 ,  H04L65/1016 ,  H04L65/1063 ,  H04L65/1076 ,  H04L69/329 ,  H04M3/42059 ,  H04M3/42153 ,  H04M3/53308 ,  H04M3/543

摘要： Systems and methods for network-controlled scam/robocall handling are described. When an incoming call destined for a user device is detected, if the user device is subscribed to network-controlled scam/robocall handling, the incoming call is handled at the network according to the subscription. If user preferences are specified, the call may be blocked, forwarded to another number, sent directly to voice mail, or delivered to the device. How a call is handled may be determined based on a category associated with an originating number of the incoming call.

公开(公告)号：US10085125B2

公开(公告)日：2018-09-25

申请号：US14556049

申请日：2014-11-28

申请人： RingCentral, Inc.

发明人： Vlad Vendrow

IPC分类号： G06F3/00 ,  H04W4/12 ,  H04M3/533 ,  G06Q10/10 ,  H04M1/725

CPC分类号： H04W4/12 ,  G06Q10/107 ,  H04M1/72538 ,  H04M1/72552 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/5335 ,  H04M3/53366 ,  H04M2203/4509 ,  H04M2203/4536

摘要： A communications device is disclosed. The communications device comprises a memory configured to store instructions and a processor configured to execute the instructions to receive data representing a message provided by a caller, determine at least an attribute of the message based on the received data, generate one or more options based on the attribute of the message, and present the one or more options to the caller to prompt the caller to take an additional action related to the message.

公开(公告)号：US20180220469A1

公开(公告)日：2018-08-02

申请号：US15489566

申请日：2017-04-17

申请人： Zihan Chen

发明人： Zihan Chen

IPC分类号： H04W76/00 ,  H04W4/22 ,  H04M3/51 ,  G08B25/01 ,  H04M11/04 ,  H04W4/12

CPC分类号： H04W4/90 ,  G08B13/1672 ,  G08B13/19613 ,  G08B25/016 ,  G08B25/08 ,  H04M1/72536 ,  H04M1/72569 ,  H04M3/42153 ,  H04M3/5116 ,  H04M11/04 ,  H04M2242/04 ,  H04M2250/22 ,  H04W4/12 ,  H04W76/50

摘要： Certain exemplary embodiments can provide a communication device comprising a plurality of active components. Each of the plurality of active components can have a function when pressed individually that is not directed toward placement of any call. The communication device can comprise machine instructions that recognize that a user has pressed a predetermined pattern of one or more of the plurality of active components and, responsive to recognizing the predetermined pattern of one or more of the plurality of active components have been pressed, performs a predetermined function.

公开(公告)号：US10021229B1

公开(公告)日：2018-07-10

申请号：US15145449

申请日：2016-05-03

申请人： Ultratec, Inc.

发明人： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D Vitek

IPC分类号： H04W4/22 ,  H04M1/247 ,  H04M3/51 ,  H04M3/42

CPC分类号： H04M1/2475 ,  H04M3/42153 ,  H04M3/42391 ,  H04M3/5116 ,  H04M2203/256 ,  H04W4/16 ,  H04W4/90

摘要： A system and method for use with an assisted user's communication device that includes a display and a speaker, the method comprising the steps of providing a processor programmed to perform the steps of, upon placement of an emergency call to a hearing user, recognizing the call as an emergency call, automatically initiating a captioning service to provide text transcription of voice messages from the hearing user and providing some indication to the assisted user that captioning has been automatically commenced and, upon placement of a non-emergency call, only starting the captioning service after a request for the captioning service from the assisted user is received.

公开(公告)号：US10015315B2

公开(公告)日：2018-07-03

申请号：US15431385

申请日：2017-02-13

申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

发明人： Praphul Kumar ,  Yochai Konig ,  Ahmed Tewfik Bouzid ,  Ashish Thakkar ,  Leon Vymenets

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/51

CPC分类号： H04M3/5166 ,  H04M3/42144 ,  H04M3/42153 ,  H04M3/493 ,  H04M3/4933 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/402 ,  H04M2203/551

摘要： Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.