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公开(公告)号：US20050008139A1
公开(公告)日：2005-01-13
申请号：US10616016
申请日：2003-07-09
申请人： Robert Beckstrom , Anthony Dezonno , Mike Sheridan , David Wesen
发明人： Robert Beckstrom , Anthony Dezonno , Mike Sheridan , David Wesen
CPC分类号： H04M3/5232 , H04M3/5235
摘要： A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.
摘要翻译： 提供了一种用于向多个代理之一分配呼叫的方法和装置。 该方法包括以下步骤：提供对多个代理中的每一个的呼叫的描述，接收来自多个代理中的每一个的处理呼叫的投标，并将呼叫分配给具有最高相关性的多个代理的代理 收到投标。
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公开(公告)号：US07773740B2
公开(公告)日：2010-08-10
申请号：US10616016
申请日：2003-07-09
CPC分类号： H04M3/5232 , H04M3/5235
摘要： A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.
摘要翻译： 提供了一种用于向多个代理之一分配呼叫的方法和装置。 该方法包括以下步骤：提供对多个代理中的每一个的呼叫的描述，接收来自多个代理中的每一个的处理呼叫的投标并将该呼叫分配给具有最高相关性的多个代理的代理 收到投标。
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公开(公告)号：US07373387B2
公开(公告)日：2008-05-13
申请号：US10788231
申请日：2004-02-26
申请人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
发明人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
IPC分类号： G06F15/16
CPC分类号： G06Q10/107
摘要： A method and apparatus are provided for measuring a time of considering an e-mail message received by an agent of an automatic contact distribution system. The method includes the steps of detecting each opening and closing of the e-mail received by the agent, measuring an elapsed time between each detected opening and closing of the e-mail and summing the measured elapsed times between the openings and closings of the e-mail to provide a cumulative total time for preparing the response to the e-mail.
摘要翻译： 提供了一种用于测量考虑由自动接触分配系统的代理接收的电子邮件消息的时间的方法和装置。 该方法包括以下步骤：检测由代理接收的电子邮件的每个打开和关闭，测量每个检测到的电子邮件的打开和关闭之间的经过时间，并且将开始之间的测量的经过时间与e的关闭相加 邮件提供一个累积的时间来准备电子邮件的回复。
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公开(公告)号：US20060239420A1
公开(公告)日：2006-10-26
申请号：US11111251
申请日：2005-04-21
申请人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
发明人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
CPC分类号： H04L51/14
摘要： The method or system for conferencing an email message such that two or more individuals can simultaneously answer an email message and input their individual expertise on a solution or answer to the email message comprising the steps of or software and circuitry for: receiving and processing an email message at an email server, supplying the email message to a custom SIP user agent to initiate an email session which simultaneously delivers the email message to client agents each containing a custom SIP user agent for processing/answering the email.
摘要翻译： 用于会议电子邮件消息的方法或系统，使得两个或多个个人可以同时回答电子邮件消息并且在电子邮件消息的解决方案或答案上输入他们的个人专业知识，其中包括以下步骤或软件和电路：接收和处理电子邮件 在电子邮件服务器上提供消息，将电子邮件消息提供给定制的SIP用户代理以发起电子邮件会话，该电子邮件会话同时将电子邮件消息传送给每个包含用于处理/应答电子邮件的自定义SIP用户代理的客户端代理。
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公开(公告)号：US20060115074A1
公开(公告)日：2006-06-01
申请号：US10999426
申请日：2004-11-30
申请人： Mike Hollatz , David Wesen
发明人： Mike Hollatz , David Wesen
CPC分类号： H04L67/2814 , H04M3/5191
摘要： A method and apparatus are provided for storing data from an automatic contact distributor for access through the Internet. The method includes the steps of transferring information from a first resource of the automatic contact distributor to a database through the Internet where the transferred information is encoded within a SIP REGISTER message and where the transferred information relates to a predetermined service that the first resource has performed for a second resource of the automatic contact distributor, storing the transferred information in a data file of the database where the data file is indexed by a file identifier and retrieving the information from the database by a third resource of the automatic contract distributor using the file identifier.
摘要翻译： 提供了一种用于存储来自自动联系人分配器的数据以通过因特网访问的方法和装置。 该方法包括以下步骤：将信息从自动联系人分发器的第一资源通过因特网传送到数据库，其中传送的信息被编码在SIP REGISTER消息内，并且传送的信息与第一资源已执行的预定服务相关 对于自动联系人分配器的第二资源，将传送的信息存储在数据文件的数据文件中，其中数据文件由文件标识符索引，并且使用该文件由自动合同分发者的第三资源从数据库中检索信息 标识符
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公开(公告)号：US07349529B2
公开(公告)日：2008-03-25
申请号：US11111251
申请日：2005-04-21
申请人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
发明人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
IPC分类号： H04M11/06
CPC分类号： H04L51/14
摘要： The method or system for conferencing an email message such that two or more individuals can simultaneously answer an email message and input their individual expertise on a solution or answer to the email message comprising the steps of or software and circuitry for: receiving and processing an email message at an email server, supplying the email message to a custom SIP user agent to initiate an email session which simultaneously delivers the email message to client agents each containing a custom SIP user agent for processing/answering the email.
摘要翻译： 用于会议电子邮件消息的方法或系统，使得两个或多个个人可以同时回答电子邮件消息并且在电子邮件消息的解决方案或答案上输入他们的个人专业知识，其中包括以下步骤或软件和电路：接收和处理电子邮件 在电子邮件服务器上提供消息，将电子邮件消息提供给定制的SIP用户代理以发起电子邮件会话，该电子邮件会话同时将电子邮件消息传送给每个包含用于处理/应答电子邮件的自定义SIP用户代理的客户端代理。
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公开(公告)号：US20050193071A1
公开(公告)日：2005-09-01
申请号：US10788231
申请日：2004-02-26
申请人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
发明人： Mike Hollatz , David Wesen , Jeff Hodson , Roger Sumner
CPC分类号： G06Q10/107
摘要： A method and apparatus are provided for measuring a time of considering an e-mail message received by an agent of an automatic contact distribution system. The method includes the steps of detecting each opening and closing of the e-mail received by the agent, measuring an elapsed time between each detected opening and closing of the e-mail and summing the measured elapsed times between the openings and closings of the e-mail to provide a cumulative total time for preparing the response to the e-mail.
摘要翻译： 提供了一种用于测量考虑由自动接触分配系统的代理接收的电子邮件消息的时间的方法和装置。 该方法包括以下步骤：检测由代理接收的电子邮件的每个打开和关闭，测量每个检测到的电子邮件的打开和关闭之间的经过时间，并且将开始之间的测量的经过时间与e的关闭相加 邮件提供一个累积的时间来准备电子邮件的回复。
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