专利检索 ap:("Robert R. Bushey" OR "Yanira Marbella Bowen" OR "Ruth Elaine Lawrence" OR "John Mills Martin" OR "Denise Quackenbush" OR "Rachel Beth Simon") AND inv:"Ruth Elaine Lawrence" 第 1 页

1.

发明授权
Telephone call processing in an interactive voice response call management system 失效

公开(公告)号：US07065201B2

公开(公告)日：2006-06-20

申请号：US09917746

申请日：2001-07-31

申请人： Robert R. Bushey , Yanira Marbella Bowen , Ruth Elaine Lawrence , John Mills Martin , Denise Quackenbush , Rachel Beth Simon

发明人： Robert R. Bushey , Yanira Marbella Bowen , Ruth Elaine Lawrence , John Mills Martin , Denise Quackenbush , Rachel Beth Simon

IPC分类号： H04M3/00 , H04M1/64

CPC分类号： H04M3/493

摘要： The present invention relates to a customer call routing menu employing an interactive voice response system (IVR) to process a call in a customer service center. The menu messages are provided in terms of customer tasks to be performed, rather than in terms of corporate units. Further, the menu messages are arranged and played to the caller in the order of the most frequently requested tasks and include terminology commonly used by customers.