公开(公告)号：US20080046386A1

公开(公告)日：2008-02-21

申请号：US11824657

申请日：2007-07-02

申请人： Roberto Pieraccinii ,  Zor Gorelov

发明人： Roberto Pieraccinii ,  Zor Gorelov

IPC分类号： G06F17/00 ,  G07B17/02

CPC分类号： G06Q30/02 ,  G06Q10/10

摘要： This invention relates to a method for optimizing the cost of interaction with a caller utilizing an automated interactive voice response system. A plurality of interactions between a caller and an automated interactive voice response system are analyzed. Discrete attributes of the interactions between the callers and the automated interactive voice response system are analyzed, and a set of logical statements relative to the discrete attributes is formulated. The set of logical statements is applied to the interaction with the caller, from which an action is determined.

摘要翻译： 本发明涉及一种利用自动交互式语音应答系统优化与呼叫者交互成本的方法。 分析呼叫者和自动交互式语音响应系统之间的多个交互。 分析了呼叫者和自动交互式语音响应系统之间的交互的离散属性，并且形成了一组相对于离散属性的逻辑语句。 一组逻辑语句被应用于与调用者的交互，从中确定动作。