公开(公告)号：US11006382B2

公开(公告)日：2021-05-11

申请号：US16793007

申请日：2020-02-18

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Gihun Chang ,  Jinhan Kim ,  Kihyuck Shin ,  Chuljoo Kim ,  Hyungrok Kim

IPC: H04W60/06 ,  H04W76/14 ,  H04W60/00

Abstract: An electronic apparatus and a method for controlling the electronic apparatus including the steps of, based on failure of registration of a controllable electronic apparatus to a network, acquiring log information of the electronic apparatus, the controllable electronic apparatus and a network apparatus, identifying corresponding log information among the acquired log information, harmonizing the corresponding log information based on time, identifying an error by using log information, and providing a solution corresponding to the error.

公开(公告)号：US20200305107A1

公开(公告)日：2020-09-24

申请号：US16793007

申请日：2020-02-18

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Gihun Chang ,  Jinhan Kim ,  Kihyuck Shin ,  Chuljoo Kim ,  Hyungrok Kim

IPC: H04W60/06 ,  H04W60/00 ,  H04W76/14

Abstract: An electronic apparatus and a method for controlling the electronic apparatus including the steps of, based on failure of registration of a controllable electronic apparatus to a network, acquiring log information of the electronic apparatus, the controllable electronic apparatus and a network apparatus, identifying corresponding log information among the acquired log information, harmonizing the corresponding log information based on time, identifying an error by using log information, and providing a solution corresponding to the error.