公开(公告)号：US12045125B2

公开(公告)日：2024-07-23

申请号：US17987503

申请日：2022-11-15

Applicant: SAP SE

Inventor： Felix Fischer ,  Yannick Ulmrich ,  Tilmann Haeberle ,  Premchand Nutakki ,  Jens Berger ,  Andreas Reischmann ,  Badri Narayan

IPC: G06F11/07

CPC classification number: G06F11/079 ,  G06F11/0769 ,  G06F11/0781

Abstract: The present disclosure relates to computer-implemented methods, software, and systems for obtaining incoming alerts associated with tickets generated for health status issues identified by applications for central components of a cloud platform environment. The obtained incoming alerts are aggregated to determine a root cause ticket. A set of incoming alerts is associated with a first central component running at a first data center from one or more data centers of the cloud platform environment. The set of incoming alerts are generated based on a set of tickets logged at a first ticketing system of the first data center by one or more applications running on the first data center. A root cause ticket is generated to combine the set of tickets corresponding to the set of incoming alerts, and the root cause ticket identifies the first central component as associated with a first health status issue.

公开(公告)号：US20240160517A1

公开(公告)日：2024-05-16

申请号：US17987503

申请日：2022-11-15

Applicant: SAP SE

Inventor： Felix Fischer ,  Yannick Ulmrich ,  Tilmann Haeberle ,  Premchand Nutakki ,  Jens Berger ,  Andreas Reischmann ,  Badri Narayan

IPC: G06F11/07

CPC classification number: G06F11/079 ,  G06F11/0769 ,  G06F11/0781

Abstract: The present disclosure relates to computer-implemented methods, software, and systems for obtaining incoming alerts associated with tickets generated for health status issues identified by applications for central components of a cloud platform environment. The obtained incoming alerts are aggregated to determine a root cause ticket. A set of incoming alerts is associated with a first central component running at a first data center from one or more data centers of the cloud platform environment. The set of incoming alerts are generated based on a set of tickets logged at a first ticketing system of the first data center by one or more applications running on the first data center. A root cause ticket is generated to combine the set of tickets corresponding to the set of incoming alerts, and the root cause ticket identifies the first central component as associated with a first health status issue.